Purchased 3/17/11, on backorder will deliver 4/20. Items missing, Rcvd call back, confirmed with truck, they don't have the items. They have 1 of them in stock and I can come pick it up if I'd like, but still checking on the shelves for bed. I just spent about $5, 000, really!

Didn't receive call back about other missing items (shelves to bed), had to follow up. I was told to call the other store, I did, received run around & called my store back and told them to figure it out since I purchased it there.

In the meantime, I was charged the full amount right away. I paid more than 1/2 in cash and balance 12mos same as cash. If I don't take possession of product for another month, either give me 13 mos sac (not allowed per Customer Service) or don't charge the balance until delivered.

After numerous calls, I was told my shelves for the bed would deliver 5/27/11, or I could pick them up!. I suggested the Manager of Customer Service deliver it personally..

Well, here is it 5/31/11 and still no shelfs nor a call from Customer Service?. They have managed to send me 2 monthly statements:. If it weren't so much trouble, I'd call and tell them to come pick up the bed and give me my money back, . What a nightmare, .Once the sale is made they could care less about you:. Its all about the $$.

I have to say I am really disappointed. On 5/5/11 I placed an order for a 5PC pub dinette set and the Barcelona queen bedroom package. I was advised that the dresser & mirror portion would not be available until 6/17/11 & arranged for delivery of the dresser and mirror on 6/18/11.

After reviewing my invoice a few times I noticed that the delivery of the items was not broken down on the invoice which had me kind of nervous therefore on 5/11/11 I called the store to confirm that the dinette set & the bed were being delivered on 6/2/11 and the dresser and mirror on 6/18/11. At that time I was advised that the delivery was scheduled however the bed's footboard would not be available until 7/8/11 and would be delivered on that day and the bed assembly would occur on that day as well.

I expressed my concern to the person on the phone wondering why the footboard would not be available until that day as it seems odd that only that part of the bed wouldn't be ready. I expressed further concern and did not feel this was handled correctly because #1-No one called me to advise me of this #2-I would not have known this had I not called to confirm that my delivery order was correct #3-My wife and I have to wait a month and a week before we have a bed, yet I am getting billed immediately for it #4-The delivery of the footboard and assembly of the bed was scheduled for 7/8/11 without consulting me which would have been necessary so I could make arrangements at work since this does fall on a week/work day #5-I was given no other options.

I find this very disturbing as all the person on the phone could offer was an apology for my inconvenience. Somehow, this just doesn't seem like enough. I did attempt to submit my complaint/concern to corporate via the vcf.com website but was stopped by an "error has occured" message each time I tried without an indication of what the error is. So it seems that I am left to stew since the store won't do anything, there is nor corporate phone number on the site, and the site keeps giving me an error when I try to get assistance.

I purchased a kitchen table and chair set from the Value City Store next to ***'s Sporting Goods in the Eastgate shopping center. While I was checking out with my items, the sales representative suggested that I should purchase the extended warranty. He stated, “Seeing that you have children, you will want this warranty. It covers any damage they may do and protects your furniture up to three years. You can rest assured that you will have new furniture in three years.” I purchased the warranty for the extra $69.99 for the table and an additional $69.99 for the chairs. I left the store with the confidence that my $1000 plus purchase was protected.

Nine months later, we had a Christmas party for our daughters and several of their friends from our neighborhood attended. We let the girls make crafts, color and draw pictures on the table in our kitchen. After the party we noticed that the table had been damaged by some of the crafting we had allowed the girls to do. Some of the notable damage included, words had transfer through the paper the girls were writing on and had gone through the polyurethane coating into the wood below, a long scratch and some paint drops on the finish. The girls ranged in age from seven years old to twelve years old. These girls are not heavy handed men with a degree in construction, they are simply children.

I contacted Value City Furniture at the Eastgate location and was informed that they do not handle the warranty claims. They gave me the phone number for the Sharonville store and instructed me to file my claim with them. I called the store and they took down my information. They informed me they would send someone out to inspect the damage and to determine if they would repair it or replace it. I received a phone call and was given a date and time the inspector would be out. The inspector arrived to inspect the table and continually commented on the condition of the table and chair set, argued that the chairs didn’t belong to the set, although they were the chairs from my receipt, and was otherwise very rude and obnoxious.

A week after the inspector came out I received a phone call from Value City they stated that they had decided not to honor the warranty as the damage was to “extreme” and violated the terms of the warranty. When I purchased the warranty I was given a pamphlet stating what would be covered and how to file a claim. Value City claims that the pamphlet is not the legal document containing the specifics of the warranty and that the actual warranty documentation, which was not furnished to me, contained stipulations pertaining to excessive damage. I asked to speak to the manager, who informed me that this claim would be returned to the Eastgate store and that they had the option of honoring the claim. I called the Eastgate store several days later and they gave me the same exact response I received from the Sharonville store. I asked that they at least review the claim and consider that I have spent several thousand dollars at their store over the past few years. I was passed to a manager who informed me they would not reconsider this claim and were cancelling the warranty on all of the furniture citing excessive damage.

I can't even begin to describe the awful customer service that Value city has provided. I bought a bedroom set from them in December 2010. It took them 4 delivery times to get it correct and over 18 hours of window delivery time for them to actually get it right. They first delivered the set and the media stand was broken and so I had they had to redeliver and I was given another 3 hour window in which they would deliver. When they arrived the second time of couse they had the order incorrect AGAIN! So I had to schedule another delivery time with another 2 hour woindow...which they were unable to make again and I was called at the end of my window to be told that the truck just left their warehouse and it would be at least another 2 hours before they could come to my house so I had to reschedule AGAIN-4th time again I was given a 2 hour window 10-12 and of course they were not at my house at 12 so I called and was told that it would be another 30 minutes. 30 minutes later I called back as they were still not there and then I was told that the truck was in a ditch. They finally showed up at 2:35-two and half hours after my window...on their FOURTH attempt on trying to get my furniture correct.

I am in the process of replacing an entire house full of furniture because of a fire loss. Between me and my girlfriend, we have seven children in need of new mattresses and beds.

I initially visited the Chippewa store on November 11, 2010 to purchase a minimum of three mattresses and possibly two sets of bunk beds. My girlfriend had been assured by Tracy [sales associate], the evening before that the mattresses were in-stock AND available. They were not. I was advised that it would take at least a week for the mattresses to arrive.

I purchased a set of twin bunk beds and placed an order [including deposit] for a full-over-full set of bunk beds. When I was told that the ordered set wouldnt arrive until November 30, I offered to PAY FULL PRICE for the display model, as we REALLY needed beds for our children. Tracy supposedly spoke with a manager who told her that the display model wasnt for sale.

On November 29, a message was left stating that our bunk beds would be available for pick up the next day. They were not. I stopped by the Chippewa store on November 30, and I told that our bunk beds might be arriving on December 2. I noticed that the display set was no longer in the store. REALLY?!? When I asked about the missing display set, I was told it had been sold and given a lame story about moving merchandise around the floor. No other displays had been moved or even rearranged since my visit on November 11.

After two lengthy phone conversations with Kirk [manager], he informed me that our bunk beds were dropped off at the distribution center. I offered to pick them up there. He then said they werent at the distribution center. And it was going to be December 19 before the beds would be available. I will be cancelling this order.

Both my girlfriend and I had repeatedly expressed the urgency of our situation. We are not simply window shopping, we are buying and will continue to buy. Everything needs to be replaced, but beds were the first priority. At this point, we have had mattresses on the floor for weeks and have been shifting children from room to room to accommodate our lack of bed frames.

In this economy, I find it truly disturbing that any company would exhibit such little concern for customer satisfaction.