Value city furniture is so crappy i bought two kids dresser's from there and soon as i took them out of the box they fell completly apart. I took them back and they gave me a big hassel about giving me my money back their employee's are so rude their furniture is so cheap and they staple their furniture together how cheap is that they have poor furiture, poor quality and poor customer service i wouldnt rekamend any body to go there the bottom line is if you want good furniture please dont go to value city their crappy.

My wife and I bought a leather recliner from the Aurura store and was suprised to find that a rear leg had no mounting threads. We called the store and was promised a replacement chair the next morning. Instead, a repair guy showed up and put a large thread adaptor in the wood and told my wife it was repaired. When I got home I turned the chair over (onto its legs) and was shocked when the leg fell off. I have been on the phone all day, and have been offered no replacement or further repair. When I offered to return the chair I was told that all sales were final. Still looking for a resolution.

I bought a kitchen table, couch, and bedroom outfit for my house and none of it lasted a year. The tracks in my dresser broke my recliners broke and my kitchen table broke. 5, 000.00 is a lot of money to just throw away and anytime you buy from this store its like throwing your money in the trash. Then they lie toyou about everything. Think twice before giving them a shot!!! they did not replace anything, and when it was first delivered they had to replace my mirror three times before i got one that was not scratched.

I purchased over $2, 500 in furniture from Value City over a month ago. All but the coffee table was delivered to my apt. I was told it was suppose to deliver 2 weeks after the 1st shipment of furniture.

I went ahead and scheduled a house warming party the following weekend since I was suppose to have my table and my apt would be completely furnished at that point. Needless to say the day of the 2nd delivery comes and no coffee table. I called them and they tell me its going to be delivered next week after my housewarming party.

No phone calls! No letter in the mail! Nothing! How could a company not notify you that your furniture is not going to be delivered I have no clue. I haven't experienced such bad customer service in a long time.

I purchased a bedroom dresser and futon from Value City Furniture in August of 2007. A month later I started having trouble with both pieces of furniture. Since, I paid extra for repair, I contacted the Falls Church, VA store and informed them that one of drawers in the dresser would not open and the futon tore and I was having trouble opening and closing the frame. The young lady made me an appointment, but no one ever called to confirm. I continued to phone, but was told to call back each time. Finally, in December 2008, someone called me back and gave me an appointment for Jan 13 09. The gentleman who arrived was very nice and fixed the tear in the futon, but took my drawer back to shop because the wooden bar was larger than the slider. After two weeks, I called the VA store to find out the status of my drawer and was told to contact the New Carroltton, MD store. I called the MD store and asked about my drawer and told to call back to speak with the person who schedules repairs, which I did. It became apparent that the young lady who does scheduling does not work in the morning or early afternoon. When I finally spoke with someone two weeks ago, I was told my drawer was ready and I could come pick up the drawer, I explained that I work in VA and it would be a little difficult for me to pick up the drawer. Since, I would be off the following Friday, I asked if I could schedule a delivery on 6 Feb 09. I was told someone would call me back to confirm, but I never received that phone call. Since 16 Feb 09 was a holiday, I figured I would go and pick up my drawer from the New Carrolton store, so I went on their website to get the phone number. While I was on the website I clicked the link for futon's and noticed the frame I have was not erected correctly. I called the store and asked if I could come pick up my drawer, since I called earlier in the week and was told it was ready. I was placed on hold and later told that I could not because the young lady who does scheduling was not there and would not be in until tomorrow and to call her tomorrow at 3:00pm. I asked the young lady why I could not come and pick up the drawer since it was ready and I was placed on hold again and told that I needed to speak to someone tomorrow at 3:00.
To calm myself I took the futon off the frame to check if it would be difficult for me to flip the bottom frame and put it on correctly, so the futon would stop sliding of the frame. I noticed that some screws were screwed in using washers; some washers on top; some on the bottom and some screws did not have washers at all. Now I understand why it is so hard to return the frame in a sitting position because the back head frame is probably on backwards. So, now I have to wait until tomorrow to see when and if I can pick up my drawer.