Took one of our vehicles to be serviced at Valvoline, Reidville Rd., Spartanburg SC. Pulled up in back and couldn't get the attention of anyone at the back of the store even after a very long wait, and I was the only customer on the lot.

Finally a young girl came up to the vehicle and said the compressor in the store was broke and suggested to come back the next day after 10:00 am. I told her no problem.

Returned the next day, again I was the only customer on the lot. Pulled to the back of the bay area and waited and waited and waited. There were no signs, no ropes, nothing to stop you from pulling in, so I carefully pulled into the bay.

At that point the manager finally came over and rudely fussed at me about pulling in and accused me of doing it before. I told him I could take mine and my wife's business elsewhere. He said "fine".

Called back a few days later to get owner or home office information and was told they couldn't give out that info. Finally, got the home office number from another Valvoline store, called and spoke to a nice lady that said she would be sure to have someone contact me. No one has ever called.

Obviously, they are making so much money at these stores they don't have to worry about one dissatisfied customer. There is two Valvoline stores on Reidville Rd. within a mile of each other. I was told by an employee the same company/person owns both stores in order to monopolize all the business on the road.

I wiil drive 30 miles to avoid these places in the future, if necessary.

I had my tires rotated at Valvoline Instant Oil change store # 020007 on my Hyundai Santa Fe on 5/01/2010. The front of the car began to shake after I drove to Waldorf, Md on 5/9/2010. I had the car towed to a Peps Boy Auto shop, where the front passenger tire fell off the car and damaged the fender and bumper. Peps Boys found loose lug nuts on all the tires, three of the lug nuts on the front passenger tire had come off and the last two studs snapped off. Pep Boys replaced the studs and mounted the spare tire.

Valvoline now says the wheel falling off is not there fault and will not pay for the repairs to my car.

TOOK MY TRUCK TO VALVOLINE FOR A ROUTINE OIL CHANGE, THEY SUGGESTED I NEEDED A FEW OTHER SERVICES, SO I SAID OK, THE NEXT DAY GOT UP TO GO TO WORK AND TRUCK WAS MAKING A LOUD NOISE AND KEPY DYING, I WENT BACK TO VALVOLINE AND THEY SAID TO TAKE TO MIKE'S AUTOMOTIVE TO CHECK IT OUT, THE N THEY TOLD ME MY ENGINE BLEW A GASKET AND PISTON, THE MOTOR HAS BLEW UP, AND THEY SAID THEY PERFORMED ALL THE WORK CORRECTLY AND WILL PAY HALF OF THE COST TO REPLACE MOTOR TO A COST OF OVER FOUR THOUSAND DOLLARS AND CAN' T SAY THEY ARE RESPONSIBLE FOR THE DAMAGES, THEY DAMAGED MY TRUCK AND WONT TAKE RESPONSIBILITY, I WILL NEVER USE VALVOLINE AGAIN, AND I WILL SPREAD THE WORD, THEY DO NOT STAND BY THEIR 100 % GUARANTEE, THEY ARE TRYING TO SAY MY MOTOR MUST HAVE BLEW UP ON IT'S OWN OUT OF THE CLEAR BLUE SKY, WHICH IS ABSURD, I WILL KEEP FIGHTING FOR VALVOLINE TO TAKE FULL RESPONSIBLITY FOR THEIR MISTAKE, THEY DID A FUEL INJECTION CLEANING AND SOMETHING HAPPENED TO MY TRUCK

When I arrived at the Valvoline Instant Oil Change I told the young man that I had never been there before and asked how much an old change was. He told me $37.99. After the oil change, I was presented with a bill for $49.99. Besides tax, there was a $10 additional charge for a premium oil filter for my Mazda 3 that I wasn't informed of or have ever encountered before whenever I use Jiffy Lube to change my oil. Jiffy Lube usually changes my oil for ~$35.99 total. I told the gentleman at Valvoline Instant Oil Change that they won't see me ever again. I recommend that people stay away from these Manassas guys with their hidden charges.

My fianc©, Michael, went to Valvoline to get his oil changed at 449 Connecticut Ave. Norwalk, CT 06854 on Saturday June 28, 2008. After the technician was done with his oil change the technician had trouble closing his hood. He began fiddling with the latch with a screwdriver and spraying some grease on the latch to help close it. After he got the hood to close the technician said nothing about the car being unsafe to drive. Mike has never had any problems closing his hood.

Mike then left Valvoline and drove down the Merritt/Hutchinson parkway to Mamaroneck. When he got off the highway his hood flew open. Luckily, he did not hit anything and his windshield did not break. He pulled over and called AAA. Mike had to wait 3 1/2 hours for AAA to come tow his car back to Norwalk, CT. While Mike waited for AAA to come he called Valvoline and spoke to the Service Center Manager, Nick Nichols. He apologized for what happened and told Mike to get an estimate for the damages and bring it into the store.

On Monday I took Mikes car into two body shops and received two estimates for the damages. I drove over to Valvoline with the estimates. Nick Nichols was not there, so I spoke to whoever was in charge (I dont remember his name). I gave the man the two estimates and said, Here are the estimates I got, but I would be happy to go anywhere you would like to get Michaels car fixed. This supervisor got Nick on the phone to speak to me. Over the phone Nick said to me, I spoke to my supervisor, Todd Cooper, who said we are not responsible for what happened. If you have a problem with this, take it up with Todd.

I tried calling Todd Copper (1800-606-5823) at least six times with no response. The last time I called, the woman who answered the phone told Daisy, If Todd has not returned your phone call, he is not planning on it. The last message I left to Todd said I was filing a complaint with the Department of Consumer Protection. As of July 17, 2008 Todd Cooper has not returned our phone calls.

Consumers should know that Valvoline does not take responsibility for closing your hood properly after an oil change. If Mike was on the highway when his hood flew open he could have been killed. If there is any more information you need please contact me at Daisykummer AT yahoo.com.

Thank you in advance for your help in this matter