Valvoline Oil Change
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Category: Automotive
Contact Information
Buffalo, New York, United States
vioc.com
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Valvoline Oil Change Reviews
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Joseph S Meyers
September 16, 2010
Poor work led to breakdown
I took my Ford F1500 in Valvoline for a oil change and radiator flush paid $132.00. The bery next morning teh antifreeze was gone refilled and took back to Valvoline they took my truck to a mechanic who informed us the blew the freeze plug. They accepted liability and took me to get a rental car. They called Corporate who refused to fix it. Now I am stranded without a working vehicle. The next day after my attorney called them they said bring your keys in we will have it fixed. Took the keys in only to receive another call that they were not fixing it again. This has been the worse experience of my life and I warn people to stay away from Valvoline they do not backup their mistakes.
Joe Meyers
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Elohssa1
October 9, 2009
Over Charge - Deceptive
I got the coupon from an online Valvoline ad for $21.99 so I thought since Valvoline endorsed it the place must be on the up-and-up. But here is what I experienced. it was for a 2009 Lexus RX 350. They will tell you that they'll take the coupon but once you are in the bay. they said that there is an $8 up charge because of a special filter. There there is another $5.99 for an extra quart of oil. I understand the additional oil but the filter should not be a special filter because it's just a regular Toyota filter. And if there is a charge then it should have been printed on the coupon so you don't feel like you made a trip to the shop and waste your time and gas if you don't get it done. And the crew was very arrogant. I know enough about cars and I used to change my own oil, brakes, and tune-up, so I was not intimidated. But they talk to you like they know better than you. Long story short, I rolled out of there with a bill of $42. For $36 I could have gone to my own Lexus dealer and got genuine Lexus parts. I will never go back there again. And by the way, what the heck is Valvoline thinking just signing up any shops out there? What a wreck to put their name on these businesses. I will not go to another Valvoline oil service until I see a change from bad to a 90% approval rating from rating sites like this. Peace Out.
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pwh
March 23, 2009
Poor work led to breakdown
I recently had taken my vehicle to the Valvoline Oil Change location near my office during lunch for a quick oil change. Little did I know how much pain this preventative maintenance trip was going to cost me.
That evening as I left my offfice the car didn't start on the first try. I didn't think anything of it at the time but then the next day my car began to shudder and shake violently and I had to nurse it back home. I had the have the car towed to my local dealer to find out what was wrong.
I was suprised when they called me and asked if anyone had changed the oil or serviced the air filter recently. I was told that when they checked the engine they found that the hose from the air filter had become detached and that the oil dipstick was halfway out of the slot which caused oil to spray in the engine.
I asked them to put this info on the service ticket and then contacted the Valvoline shop to complain. The manager sounded very concerned at first but then after several calls with no follow up she basically said they found no fault on their end after reviewing their video of the service bay and only offered me a free oil change.
The incident basically cost me $160 for a tow and diagnostic at the dealer not to mention a lost day of work. I'm not the type to complain but I really felt that Valvoline was the cause of the engine failure and should have done more to compensate me beyond one free oil change. Needless to say they will not be getting any more of my business.
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August 21, 2008
scam
These dirty scumbags should be put out of business - their upsell tactics are beyond dishonest - why can't the NY AG or FTC or other consumer protection agency investigate these crooks and fine them heavily or ban them from doing business.
The stories are many - I've had people get scammed into buying their "sludge" remover during oil changes - because the scumbag mechanics who are bonused for upsells convince people they need them - of course, they always get you for wipers, etc during state inspections - this was my experience with them -
"George" - the manager at the transit rd williamsville location tried this last scam on me - failed my inspection, and of course, wanted to "upsell" me what I needed. Big of him.
PUT THESE SCAMMERS OUT OF BUSINESS ONCE AND FOR ALL!
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