Van Chevrolet

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Category: Automotive

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United States

vanchevrolet.com

Van Chevrolet Reviews

Cheryl Knapp March 13, 2010

Transportation

My husband and I purchased a 2006 Cadillac from Van Chevrolet in 12/06 and were very pleased with the service and our sales consultant, Diana Freerksen. When we purchased the car my husband and I asked several questions and one of the questions I asked was, in case I was ever stranded, what do I do? We were told we could call Van Chevrolet and they would make sure I was given a car to drive and everything would be taken care of. In Janurary 2010, I was shopping in Overland Park Kansas and on a Saturday afternoon my 2006 Cadillac would not move out of park. I called OnStar and we walked throught the appropriate steps and it was evident I would be stranded. I called Van Chevrolet and was told all the sales consultants were busy and someone would call me back. I waited for quite some time and called back only to be told the rental car dept was closed and everyone was busy and still no one had called me back. I found a card with Diana Freeksen cell number and called her, only to find out that she had transferred to Broome Cadillac in Independence, Missiouri and she was more than happy to take care of my car and took it upon herself to come pick me up and made arrangements for me to have a car to drive home, which is about 80 milses away. Diana went above and beyond and made me feel very safe during this stressful time. I am very disappointed with Van Chevrolet and the way this situation was handled. I feel this dealership failed miserably when this situation arose. We are longtime GM customers and our next vehicle will problably be a competers vehicle. Tim and Cheryl Knapp

Sarah June 13, 2009

Awful experience

We live about 30 miles away from this dealership and saw an internet ad for a SUV we were interested in. My husband called the dealership and spoke with a man who said that not only did they have that vehicle in stock he would personally check to see if it was there. He came back on the phone and said that it was being detailed and was still available. When we arrived at the dealership another man -the 'head' of internet sales-told us that he had no idea who we spoke to and that the vehicle was not there. My husband and I got up and started to walk out having wasted our time and our kids time by driving up there. The salesman kept trying to get us to look at new vehicles while we were walking out. My husband calmly pointed out that we had been mislead and that our time was valuable and there would be no circumstance in which we would be interested in buying a car from this dealer.

As we were walking out to our car another salesman made a comment that was quite upsetting. He said something like this:'Oh, there's the hero leaving now. He'll show us leaving here with the family'. What an a-hole!! It's frustrating enough being mislead by the dealership over the phone obviously just to try to get us in--but seriously!? I really don't appreciate people talking trash about my husband and I in front of our kids. My husband said 'oh it's really nice that your are talking trash to me'. The man followed us to our car and got really confrontational. He was saying 'I wasn't talking about you...etc' but was standing right up in front of my husband with his voice raised. I told my kids to get straight into the car. I have to say that this was the absolute worst car experiece I have ever had.

We have been looking at cars for 2 days and have worked with people at 2 other dealerships. I can personally say that I was very pleased with how we were treated at the other 2 dealerships and I was really hurt that these men could be so rude to us in front of our 2 boys. I understand that these sales tactics must be effective but I sincerely hope that this kind of behavior doesn't last. This has left a very bad taste in my mouth! Hope this helps:)