Had cash and ready to buy, online price was $19, 000. Sales dept. said the car cost $20, 000. I tried to negotiate and they would not budge one penny. I confronted them with their own online listing and they went into defense mode. They said it was a mistake and their sorry, even emailed next day trying to "honor" internet price. There is no honor here and certainly no shame in trying to rip-off young professionals such as myself. Car had plenty of bargaining chips but these idiots were trying to take me for all I had...not to mention being to dumb to know they all ready listed car for much cheaper. Just lousy people and the reason car sales people have horrible reputation.

I will say the following, my only pleasant experience throughout my car purchase was my sales guy, James Mitchell. After that, they rained a s**t-storm on me.

First off, the young lady in the finance dept mislead me to sign up for a "free" program that would allow me to pay less interest and pay off the loan faster. NOT THE CASE! I have to pay close to $400 to get out of that program.

The dealership signed a "We Owe" contract where certain blemished on the vehicle would be fixed, per the contract agreement. One month after purchasing my vehicle, they had a loaner vehicle ready for me. Two weeks from that date, I receive one single message from their sales manager stating they would be reporting the car stolen if I did not return it that day!!! Really? The "gentleman" was rude and practically accused me of stealing.

To make matters worse, the repairs made to my vehicle were made half-@$$, you could still see the dings and the obvious rear bumper scratches were not even addressed.

It is obvious the customer service at this location ends the moment you put the pen to the sales agreement.

IT'S PEOPLE LIKE THE ONES AT VANDERGRIFF ACURA THAT MAKE PURCHASING A VEHICLE A HASSLE AND IN MY CASE, A NIGHTMARE!

My husband's Acura RL was towed from his job to this dealership because it would not start. The service team said it was due to a relay switch and needed an alignment, too. We were under the assumption the vehicle would be ready the same day since the service staff did not mention that it would be ready next day. So before closing time, my husband called to get a status. But spoke to the receptionist who said everyone from service had already left for the day. He asked the receptionist to take a message and gave his call back number.

The second day, it was nearly 4:00 pm and still no call back from the service team. So I called and found out that they had been repeatedly been trying to contact my husband using the wrong phone number. Please keep in mind that we purchased and serviced our vehicle at this dealership for 5 years. Wouldn't you think they would check their customers records to contact the owner?

All I have to say is we have no tolerance for incompetence. And apparently poor customer service is what you will receive if you do business with Vandergriff Acura.

To whom might concern,
I like to comment about couple person in vandergrif dealer. First of all is the finance personel Chelsea, She more likely forced customer to buy services, skip all the explaination, hurry not to go through detail for customer to understand For Example the Uniseal she told me that the car would need to put the uniseal on to protect the paint, so we bought the services, but the time we brought the car to put uniseal on they say the car is already had it when it arrived dealer, Why would I Paid extra money for something is already had, I like to cancel Uniseal, they say it is nonrefunable, This is a rip off . Any body who have good credit will benefit the promotion, but she said I was not meet requirement, while TX law only require 693 point credit, my credit was above that figure. I came back the next day try to cancel extended warranty but she gave me the heck of hard time.
The second person is Ryan. This guy is worser than chelsea, he did not know how to talk to customer, he did not have any people skill at all. He also insulting the customer. There is no cure for this Ryan guy... I think in future this team will hurting the business, They not only driving all the customers away, but also family members, friends, co-workers. Where are your reputations? Pride? To be honest with you with this kind of services I won't come back or refer, on top of that I will let all people I know about how they treat me. I'm the one who bring money and business to them, they're not honest people even though I understand their point try to sell ( not to force ). I hope these problems will be solve in the future, so the other customers feel comfortable to making business with Vandergrif. I still have come back couples more times to this location, I keep an eye on it. They will walk off the customer when they don't want to conduct service from saleman to store mannager.

Unhappy customer