I had a company sponsored 401K in 2001/2002. In 2002 I became unemployed after a massive stroke. I recently remembered the account and attempted to contact Vanguard about it. They wanted to know the address on the account. I gave them the last address I had used. They told me that was not the address on the account. I was advised to contact the benefits office and have them change it. I did that. I called again and gave them the new address. Was told again it was wrong. The person at Vanguard proceeded to tell me it was the address I had used before. I told him I had used that address but had been told it was wrong. He said well that was what his screen showed now. He put me through to someone so I could close the account. She proceeds to tell me the account has been closed and it has the old address. The check was never cashed so she can issue a new check but I need to send a fax stating my current address and then call back to get the monies sent to me. I do this. The next week I call back and once again am told neither the current address or the old address is correct. I must ask the benefits office to correct the address. I do that. Then I get a letter from Vanguard saying the address has been updated to the new address. I call again and they tell me my current address is not what is on file even though they sent me a letter saying it is. They finally agree to have management call me in 3 days to resolve this. Three days pass and I get the phone call. According to the manager the closing of the account, the mailing of the check to an old address and their inability to get my address correct is all my fault. Supposedly they are going to cut a new check and send it to my current address. Today I got a letter from them stating they had again changed my address but wouldn't tell me to what for security reasons. I'll believe they will get it right when I see the check. Do not do business with this bunch of clowns.