VCA Animal Hospital

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Category: Family & Pets

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United States

VCA Animal Hospital Reviews

October 22, 2008

Terrible experience

VCA refused to accept their coupon for $30 off since my brother and I share the same last name: he's a client and so are his cats. I paid for 1 of the cats visits to that hospital and I was magically ineligible for the discount even though my printed coupon had not disclosed any such ridiculous rules about referrals.

VCA lost my business but I found a place SUNRISE ANIMAL HOSPITAL that is MUCH more affordable for vaccines and office visits. Sunrise was friendly, welcoming and I expect my experience will be much better than VCA's when I take my cat to them tomorrow.

Shame on VCA for silly rules and poor customer service. How do they expect to gain business if referred clients are exempt from coupons?

Pets and pet owners deserve better care.

June 30, 2008

I just wanted some care for my friend

I went to the VCA in Berwyn, IL - 2845 S Harlem to get some emergency care for my dog. My yorkie-poo was very ill and emitting black ***/throwing up/lost weight. He was diabetic and I explained that I had recently lost my job, and had problems getting his meds. So, after telling me the fee was 130.00 just to look at him and I was not able to get the care credit. She that the Dr would look at him and let me know. The Dr. examined him and said take him first thing to the AWL and that she had dehydrated him on the house. I asked if there was anything to be done. But she restated to take him ASAP. I left and I took my TK home and he died a few hours later. I had him 11 years! Had spent over 350 just to get a diagnosis prior and to be treated like that. I begged them to help me. HA! I guess all this rights for animals is just a bunch of hooey.

I would have paid the money as I was getting my money that Tue. But my dog had to suffer because I could not pay the astronomical fee, especially since they are one of the few places open on Sunday.

I called back after he had passed to see the reaction and? What I should do? And I was told they had funeral/cremation if I wanted it. What I wanted was some care for my friend, not bury him.