On 24 April 2011 my wife and I reserved a room in hotel Cantagrel in Paris for 20-26 June using the site www.venere.com and received a confirmation from Venere.com. Then on 15 June I sent an email to the hotel to verify our reservation is OK. The same day I got a response from the hotel that everything is OK.
Can you imagine my surprise when on 17 June in the evening received an email from Venere.com that my reservation is canceled? I called Venere.com’s customer service and they told me that my reservation was canceled and they don’t know by whom. They didn't bother to offer us any alternative. Actually they ignore my emails.
It was a high season and I was incapable of ordering another room. As result we cancelled our vacation and lost the cost of our plane tickets and tickets to the Paris Air Show at La Bourget.
I hope that my example will help others to be more cautious making their hotels reservations with Venere.com.

I recently made two bookings for Hotel Seven Days in Prague through Venere.com. I used two different credit cards for each booking and received confirmation for both bookings. Then the next day, I received an email from the hotel, saying that my reservation is denied due to a 'technical error.' I wrote a complaint letter to Venere.com, asking them for an explanation and to resolve this issue. To my utter surprise, the next day, I got email from Venere.com, telling me that both of my bookings were cancelled due to "wrong credit card details." There is nothing wrong with either of my credit card. I find it absolutely unprofessional that Venere.com should use such a blatantly untrue excuse to try to wriggle their way out of honoring reservations which they have already confirmed. I doubt they would give the same latitude to their customers who want to back out of something that has been promised. I would like to advise anyone who may be reading my comment that this website should be avoided at all costs. There are plenty more other reputable and honest online booking agents to choose from. Steer clear away from Venere.com.