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Ethel Gideon
September 17, 2010
Bait and Switch
I called and made an appointment for the Air Duct cleaning special for $39.95. Whe the two young men arrived, one went through the house to count the vents and the other sat down with me to explain what had to be done. Work needed totaled $600.00 and a lot of 'freebies' were thrown in. I was given a sheet with questions about the work and the technicians while he was totaling up bill. Of course, I gave a good report. After they left, they had not put everything back (furniture, etc.) and had not walked me through the house to show me what had been done.
Then I checked the bill. Some items were doubled. Later I tried to put the furnace on to take the chill off the house - - the furnace will not come on. They had charged $99.95 to clean the furnace. Is this another case of 'socking it to a senior citizen?' I am over 80 and on a very limited social security
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beware
April 2, 2009
Damages/misleading advertisment
I had an Ad from Clipper Magazine for $49.95 unlimited returns and vents for a company called Ventilation Purification, 877-344-0498. The bill was over $400, additional mains, furnace motor cleaning and inspection and AC coils (?). A bit misleading on Advertisement. They not only left my house dirty and dusty, but damaged 8 return vents. I called them and they sent out 2 other service people, and they tried to fix the vents. However, the vents are still not fixed to the prior condition in which they were before they were here. I was told by the manager, Jason, that the only way to remove the vents was to pry them off, and that the vents were old - the house is 10 years old - so I was given justifications for damages. Again called and was told to get them a price for the vents. Jason told me that they would not cover the expense and hung up on me. This company is scamming people out of money, damaging property, leaving a mess and justifying their unprofessional behavior at the expense of the customer.
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