OMG!!! I JUST HAD THE WORST CUSTOMER/SALES EXPERIENCE OF MY LIFE AT VENTURA TOYOTA. MY HUSBAND AND I WERE TEST DRIVING A CAR AND JUST WANTED TO GET THE "JIST" OF WHAT IT WAS ABOUT. TELLING HIM WE WEREN'T GOING TO BUY RIGHT NOW BUT WE WERE REALLY INTERESTED HE BECAME AGRESSIVE. I TOTALLY UNDERSTOOD SINCE HE WAS JUST TRYING TO DO HIS JOB, BUT THINGS TURNED UGLY WHEN WE STARTED LEAVING. HE TOLD US THANKS FOR WASTING HIS TIME AND WERE WE JUST "KICKING THE TIRES". I TOLD THAT HIM SAYING THAT WAS UNCALLED FOR BUT HE JUST KEPT ON GOING ON. HE THEN SAID, WERE WE GOING TO PAY HIM FOR THE HOUR HE WASTED ON US? HE ALSO ASKED IF WE HAD A GOOD TIME DRIVING THE CAR FOR FREE!!?? I DIDN'T REALIZE WE HAD TO PAY TO TEST DRIVE CARS ANYMORE??? I THEN ASKED TO SPEAK WITH HIS MANAGER AND HE SAID GO RIGHT AHEAD, HE IS WHO I SHOULD HAVE BEEN TALKING TO TO BEGIN WITH. I THEN COMPLAINED TO THE MANAGER BUT ALL HE COULD DO IS APOLOGIZE LIKE HE'S HEARD IT BEFORE. I HAVE NEVER EXPEREIENCED SUCH RUDE, BAD, UNEXCUSABLE SERVICE!! I WISH I COULD REMEMBER THE SALES MANS NAME BUT HE WAS YOUNG, COLORED EYES AND HAD SPIKIE HAIR. DO NOT BUY FROM HIM OR THAT DEALER!!!

I purchased new a 2007 Toyota Tacoma 4x2 5 spd from Ventura Toyota without incident and very happy with the truck and dealership. Until a few days ago while having it serviced the tech performing the oil change informed me that i had a significant transmission leak, in which i observed. I stated that i will go first thing in the morning and have it looked at, at this time a 2nd tech over-hearing our convesation said "good luck" with those guys! I interned for Ventura Toyota and they hate warranty work!. He added "just a heads up" they will try to get out of it. So i call my salesmen in which i chat for minute and explain my situation and who was the service manager to deal with. So, i contact service and talk this guy and all sounds upbeat, until we meet in person. They had asked me to just hold tight while we get it up in the air and see exactly what is wrong. In 20 mins. the srvc. mngr. comes back and says" We've got a problem here! Who is your mechanic?" I then asked why is there a problem? I have the truck lubed, oil, and filtered by a local, licensed company that is nationally known. Why! He proceeds to tell me that he's very sorry, but we cannot warranty this transmission! It seems YOU or else YOU had someone remove this transmission and it even looks like it has been taken apart! Unbelievable!! and complete nonsense. I asked WHY! would i touch it when it's fully warranteed, it's only got 14k mi. on it. He then informs me that a certain person will inspect the tranny and make the final decision tomorrow, and we'll give you a call. This seems to be a long running, and ongoing, unethical protocol followed by their service dept. and should be made aware of for current and future owners.