new phone # 805-230-2200

In September I ordered a Bissell Floor Cleaner on line with this company. It was taking forever for them to ship the product so, I went ahead and cancelled the oder. They billed my account for this product and I have requested on several occasion for them to go ahead and take this amount off my account as the item never left the warehouse. Todate it is still showing the same balance., my concern at this point is the interest that this account is acrueing and will I be credited back these charges. Also shouldnt it be illegal to bill someone account way before the item or items are processed for shipping. This apparently is a new company and I think they are operating overeas as their are also a language barrier when you call to speak with someone. I think people should be wary of this company because they are a rip-off...

I filed a complaint for Venue.com at BBB.ORG and here is what BBB said. Business rating C- and You are preparing a complaint for: Venue
149 South Barrington Avenue, Suite 822
Los Angeles, CA 90049
Contact: Roxana Kangarlu

(I find it funny that this address is nowhere on the website)