I too have had numerous negative experiences with Vericrest Financial FKA The CIT Group Mortgage/Financial Services.

They show little to no curtesy by phone, they constantly add false late fees to my account, I always pay on time.

I also applied for a loan modification in fall 2009. When I made the initial call, I asked if they were part of the "Making Homes Affordable" government program and the female individual stated "we have our own program and it's better." They sent me the package, I faxed the paper work within the time frame given. After two months I did not hear from them. I called, the rep said it had been reviewed and sent to upper management and they were just trying to decide what package they would offer me. One month went by still had not heard anything. I called again the young lady first said she saw nothing on my account regarding a loan modification when I began to question the situation and explain to her what I was told a month earlier, she then stated that she saw the info on my account, but I needed to call back in 7 days, called back a month later and was told my application had been denied because I was always on time. Still praying for this company to practice honest and fair business. They do have an ethical and social responsibility.

I have been with CIT since May 20 20oo and I must say not ONE problem or Late fee. When Vericrest took over CIT my whole world got turned upside down. Constant harrassing rude inappropriate calls that I was behind on my payments. I tried and tried to get someone to discuss my payments with me but they would always say their records do not go back that far and they could never send me what they were looking at. Then I received foreclosure papers- my husband and I almost separated because he didn’t believe I was truly making the payments. Back in Aug 2007 I lost my job of 8 years, did not receive my guaranteed severance package, at the time I was 8 months pregnant. I had never been late on my payments so I did what I felt was right and called my mortgage company (CIT) to see if there was anything I could do. they said absolutely, and I did a deferment for 3 months. CIT guaranteed me they would keep my payments current and add the 3 months to the back of my loan. Exactly what they did! My deferment was from sept, oct, nov, making my next payment dec. I however paid 2 payments in October, one in November, and continued to make my payments on time. When I started receiving these calls I would beg them to go back to my deferment date and move forward. They rudely refused and would proceed to humiliate me asking why I never made last months payment, (which I did) I literally could write a book about this but it gets better. I finally got the bank and get every cancelled check since Aug 2007 I had even made 15 payments in 12 months. After over 200 hours of staying on hold, getting disconnected, taking 3 days off of work finally get this Steve guy in the foreclosure dept who says he can definitely go back to Aug 07..then he tells me "You were never approved for deferment" luckily I had my letter in my hand then he said let get with legal and I will call you back by 2pm..OF course NO CALL and when I finally reach Steve 3 day’s later-he says I got news we are going to defer these late payments until Aug and we will take you out of foreclosure. Being in the mortgage business myself I was outraged and of course he could not send me anything stating it was a mistake on their end. I waited until I received my statement showing I was current before pushing the issue any further. Then I get a letter that made no sense stating I was approved for modification. I called and spoke with this lady on the phone who says they lowered my payment $350 and if my I make my payments on time for 2 years they will forgive 54000 but I had to sign and notarize this paper and fax in today and then overnighter as it stated I had 10 days to accept and this was the 10th day- very odd considering they overnighted me the form. I did what she told me to do and then I had an attorney look at the letter and he said that is absolutely NOT what they are saying basically it was all a lie. He advised me to sell my house or refinance. I ordered the payoff and it was 198k I bought my house in 2000 for 176K...have never touched the mortgage. Now every time I call my payment is different never the same and it has had a different due date 3 times. I have given up so they advised me to do a short sale, explain the process to me. At this point I will do anything to get away from this company- they spoke with my realtor on more than one occasion and then once I received a contract they told me and my realtor I do not qualify for a short sale. In the past 2 days I received my 1099 for interest which was only for $6100-completely wrong (I even have a print out I had printed showing I paid 13, 100 in interest last year) tonight I received a 1099 for $54000- money I will have to pay taxes on but yet they cant tell me what is for accept that I am responsible. Now for the best part...if I let my house go which is what I am going to have to do just to save my marriage and for my health. I will NOT have a job as you cannot have a foreclosure in my line of work come June 2010. I am calling an attorney tomorrow. I called the attorney general and they said that cannot guarantee they will look into this case that I must fill out this paperwork and send it in and if they have had enough complaints they will contact me. If anybody knows anything I can do please respond

I have sent insurance verification i have had thru GMAC for the past 5 years . They keep threating me to charge me for there insurance. This is a con. Vericrest Financial should be stopped this fradulant practice. My next stop is the NYS attorney General.

mortgage statements cannot be viewed online two months now.Escrow account was badly miscalculated, when I called I decided to cancel
my account because the person I talked to could care less. I recently received a letter telling me they purchased mortgage insurance for me although I have had nonstop coverage and sent them confirmation.This company is out of control!!!

When my husband lost his job it was before all these financial institutes went under, we were with wakobia bank at that time, They sold our note to Vericrest Financial. We sent them a hardship letter explaining all the facts and told them we would send as much as we could to catch up. We were told they would modify our loan and work with us, all wehad to do was keep making our regular payment for three to four months as a good faith measure to show them we were trying. So we did so. now we recieve letters stating that the payment we have been making are going towards te back balance and they now want to raise the payment to over $1200.00 to help us catch up. We cannot afford this . I am the only one working I am self employed as a painter, I only make what ever the bid is. I have busted butt just to keep my word with them now they are changing everything up. I do not want to loose my home. When we call you talk to too many different people, one hand does not know what the other is doing, now I am faceing forclosure because they lied to us. I think the Federal Government needs to check into these new home lenders who are taking homeowners payments under false pretences.