I have BIG propblems with Verizon. My husband had internet service in PA when he was working there for several months and when he moved back to NJ he tried to cancel it. They said it would cost $79 for an early termination fee. His monthly fee was $36 at the time, which is already ridiculous for just internet service. They told him he could put it on vacation hold instead for 6 months and then just cancel without having to pay teh fee so thats what he did.
Little did we know they still charged us $16.34 a month during the "vacation hold" months. Shame on us for not noticing, but it came directly out of the bank account like EVERYTHING else we pay for and we didn't notice. They obviously did not explain the policy to him b/c who in their right mind would pay $16.34/month for 6 months (total of $98) instead of the early termination of $79????? and still have to worry about calling back and cancelling after 6 months.
Well he didn't remember to call and of course they don't inform you that the hold is done so last month they charged $64.34 to "restart the service" and $36.34 this month and they would have continued on and on if I hadn't finally noticed it.
I called and cancelled the service again and they would not refund all the charges. We haven't even lived in that location or used the service in almost a year and we've been charged $185 in that time! They refused to refund anything at first. I demanded a supervisor and she was rude but eventually agreed to an $89 refund. I will never use Verizon again!!
Do NOT fall for the "vacation hold". Just cancel and pay the termination fees.