I purchased two LG chocolate phones for my children back in November 07. One of them was defective right out of the box. You could talk into it and people would hear you but you could not hear the person on the other end of the line. So my daughter had to wait beyond her birthday to be able to even use her present. 6 months later, both phones are dead. One of them has the same problem as the previous one: you can call but you cannot hear. The other one will just turn on with a blank screen and turn off by itself. I took both of them to Verizon and spent a painful hour of my time there, while the Verizon employee was making phone calls to the LG people. I had to talk to the LG repair services and they are nasty! As if it were your fault that their phones are faulty! After numerous phone calls, I got them to send me refurbished phones to replace the ones my kids had and which still looked brand new as they were very careful with them. In other ones, they sell you faulty phones and replace them with used ones which will probably break again in a couple of weeks or months at best. Once my one year warranty runs out, I am out of luck as we signed a two-year agreement! BTW, how come the warranty doesn't match the lenght of the agreement? In the meanwhile, Ihave to waste more time returning the phones and going to the store to get the refurbished ones (unknow history on these) initialized... What a pain in the neck! My neighbors are all complaining about similar problems. Our kids all wanted the chocolate as it seemed to be the in thing. Now everybody wants to switch to something else--anything! One of my neighbors has already gone through 4 phones in a few months! I guess I should be thankful that we are only at our third (first one broken out the box, second one lasted 6 months, and the refurbished one probably won't last too long). Honestly, we need to start a class action on LG! Will Verizon get its act together and get rid of LG? and offer us an option to switch to a different phone?! This is very disappointing from Verizon. And I won't buy another LG product in my life, I swear.