I live in a rural area that has poor internet service. I had heard that Verizon had a new 4G internet device, so I got online and checked to see if service was available in my area. Just as all the other companies do, Verizon asked me to enter my address to see if the service connected to this device was available in my area. When it said that service was available in my area I was elated because all the other companies showed they had no high speed service in my area. When I got the device I hooked it up and discovered that the speed was slower than the Cricket 3G service I had been getting. I called Verizon to see what the problem was. They instructed me to attempt to connect to several websites, which I was never able to do. I was then told there was not only no 4G service in the area, but that only 2G service was available. I asked why I was sold a device that was made for 4G and was told that they may update the signal sometime in the future, though nothing had actually been scheduled. I then had to return the device and remember to call them back to cancel my contract before 20 days. If I forgot I would be charged for 2 years for service that was not even available to me. When I called to cancel the contract I was told that I was going to be charged $23.67 for service I had used. When I explained that I had done nothing but try to connect to the internet, but was not able to because there was no 4G service they dug in their heels and refused to waive the charges. This company has reached a new low in wireless customer service, which I did not think was possible having been a past customer of both Sprint and ATT. As far as I am concerned they fraudulently sold me their service.