Incident = On March 8th, I contacted Verizon to request installation of their new FIO bundle system. I was assured by the agent that what I would get would be FIOs and I accepted and ordered Internet, TV and Telephone. To my surprise, and after installation, the service was not FIOs and the TV was fro Direct TV. I was told that I had until the 8th of May to cancel if I was not satisfied.

I was not satisfied with both the Internet service, which was considerably slow and not wireless, or the Direct TV which includes 512 channels of which 500 are commercials and sport - After I had realized that I had been deceived by Verizon and that there was no FIOs in our area, I decided on the 13th of March to cancel Direct TV, cancel my phone service and request wireless Internet access only.

Although it has become evident that customer service in the United States has declined dramatically recently, I have never experienced such ineffective, rude, and careless customer service as that of both Verizon and Direct TV.

Although I had not dealt with Direct TV at all, when I asked to cancel, Verizon customer service asked that I contact Direct TV directly. When I did, I was absolutely surprised that they would charge me $450 for cancellation. They said their policy was cancellation should be within the first 24 hours.

Phoning back and forth between Verizon and Direct TV, I was unable to get anywhere except waiting on the phone for hours and basically told that (1`) it is not Verizon;s problem (though I had contracted with verizon only) and (2) that I had to pay the $450 no matter what.

It became evident that the whole operation is a scam and is a conspiracy between varizon and Direct TV to defraud the public.