Family plan : Our two sons choose for LG phones. One paid extra to get the LG EnV and the other one choose the LG Dare.
This was the end of August of 2009. It is now a few weeks after the one year warranty period. The LG EnV has been replaced 3 times in the past year. The LG Dare has been replaced once and is now broken. All LG's had the same issues: touch screen problems, where no digits would appear on the screen. This would make it impossible to call or to write or read messages. Every time a phone was replaced the replacement was a refurbished phone.
The Dare, which is now not working, has a manufacturing date of October 15 2008. This means this phone was made in October of 2008, and for a piece of electronics that is darn old to be sold as new ( or as replacement refurbished) . LG will only warranty their products for one year, or 15 months after manufacturing date. This means, because Verizon give you old refurbished phones, you can not return the phone for repairs ( under warranty) at LG, cause the day you got that phone it was already older than 15 months !
Verizon keeps telling us we should have taken an extended warranty. I do not agree. If you pay big $$ for a phone you should reasonably expect that phone to work properly for a certain amount of time, and that time should be at least one year, not a few months. The phones were all replaced by refurbished phones, that were older than the original ones.
LG is selling a terrible product and Verizon is selling its customers short by supplying them refurbished old phones until your warranty year expires. No lemon policy at Verizon or LG.