UPDATE: 10 Days later

promised a escalted call 7 days ago, still no call?
another promise, and still no help


WHAT CUSTOMER SERVCE " ERIC RABE" 1 YEAR LATER UPDATE
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07-13-2010 02:31 PM
VERIZON CUSTOMER SERVICE? WHAT SERVICE THE WORST YEAR OF MY LIFE!!!

Verizon Customer Support, Verizon Blog, Yes Ok, I have Played the game for a year, Its really been a amazing journey, Oh lets a say about 100 Hours on the phone to All the suppose head's, Wireless, Not to mention that I spent 6000.00 almost on my Verizon Package in Year, Yes thats right " 6000.00 " dollars, as in SIX THOUSAND DOLLAR'S, TO VERIZON.

Do they care, NOPE,

The tales of whoa of Verizon. Do they have Great internet YEP, Great Phone Coverage YEP, Great TV, Yep!, But is my life Worth it ? OMG do not make a change on your account, your bill will never be right, I can put 10 names of people Including " NO NAME" that have promised to help me with my account, Oh they talk and talk and promise and promise and the bill comes and Bingo! THE Bull'sEyes on my' BLA BLA BAL" JUST showed up again while they laughed all the WAY TO THE BANK!

" THANK YOU VERIZON"

2 weeks ago I SPENT ANOTHER 3 HOURS ON THE PHONE, Yep 3 hours to LOWER my bill, sooooo many promises.. so many dreams of a lowered bill finally, I actually felt relived and happy when I hung up the phone, FINALLY A "0" BALANCE ON MY ACCOUNT, " A Fresh Start" .. Life was Great ... And then ... The Verizon bill.. I opened it up with Glee to finally see my savings...

" WHAT THE ' BLA BLA BLA WAS I THINKING"""" could it be possible that after a year they actually listened and got it right ...

As George Carlin would say ... God rest him, " BLA BLA BLA """"""

I felt a SHARP bullet hit my YOU KNOW WHAT *, not only did I get One Verizon Bill, But 2 Verizon Bills, they were so KIND to send me my New statement for 500.00 " What happened to my savings??????? But then I got another new Bill from Wireless for 215.00 More dollars ... OH YIPPIE .

THANK YOU VERIZON, for Setting me Straight, I mean truly I really don't KNOW what I was thinking to Spend 3 Hours on the phone, cancel my house phone, LOWER cable, and then have you send me a WONDERFUL EXCITING GIFT OF 2 BILLS TO THE TUNE OF 700.00, 300.00 more than my last bill, But hey, I know, I am paying now WHAT THE NEXT 3 MONTHS AS PUNISHMENT, and then I had to listed to a ROBOT talk to me on the phone like I was mentally Challenged " No offence to anybody that is " today for another Hour, and still got no where .

ARE YOU GETTING IT, IS ANYBODY OUT THERE THAT UNDERSTANDS... DO YOU PEOPLE REALLY CARE ABOUT YOUR CUSTOMER'S AND CONSUMERS.


I can ASSURE YOU ONE THING MR OR MS VERIZON, BY GOODNESS YOU WILL NOT WEAR ME DOWN... I now realize that is your great wish in the sky, that I will just Give up and give you another 6 Grand towards your New Condo, and leave you alone BUT I will not this time,


I have been a good customer, paid my bill, and no matter what I do, the bills are the same, The majic credits go to majic land, and I still pay only to hopefully see them another day,


Part 2) You know that 6.00 *2 ( 12.00) I pay that you promised to take care of my cell phone, well guess what, my Volume is not working, So i called Guess who??? VERIZON, and you know what I was told... Well to bad ... that was for a year only, you have to buy a New phone at Full price 300.00 or SIGN A NEW 2 Year Contract and pay 100.00 "WHAT " I already have a contract til next year? " WHAT?? " did I just leave my head again?
I thought yoor new promo was No contract .. i did just get that in the mail?

Are you kidding me, It was not enough that I have a bulleye's on my " bla bla bla but not I have one on my Forhead and the word ' **bleep** " AS WELL." I am a idoit, I will repeat this daily AS TO NOT BOTHER YOU .


So In essence, My husband is 73 Years old, I wont tell my age, But How many other people are you taking advantage of ???


the way I look at it 12.00*12 months is $144.00 You owe me since you are not helping me with MY PHONE that i have paid you each month, my new extra bill, Thank you, I will not eat this month, but will have great TV


You can respond, I want help, I beg for help, once and for all, as a loyal customer I deserve at least that,


I will cc/ this letter to CNN. FOX and UTUBE, and anyone that will listed until this is fixed.


Hope you like the new car i am paying for ..or the Hotel Staycation...or hey maybe your stocks? Heck the money is not going to my bill.

and I hope I hear the Phone when you call since the ringer is broke! But you already know that, thats why I pay 5.99 a month for Insurance on my cell phone plus tax.


FL

Response from Verizon:


I have removed two more of your posts, because they were copies of the original complaint which has been escalated to Customer Service. As you have been told that this is a violation of our terms of service, you should be aware that another violation will result in your account being set to read-only status.


You can review our policies here


Regards,
ElizabethS


Response 2:

Re: VERIZON CUSTOMER SERVICE: 1 YEAR LATER AND I STILL HAVE NO LIFE, THE WORST EVER
From: Moderator ElizabethS
To: Cindyred
on 07-13-2010 02:34 PM
Add ElizabethS to Friends Ignore ElizabethS

Your original post was placed on a special customer service board. The others were removed, because multiple copies of the same post, or repeated discussion of the same issue, are violations of our guidelines.

ElizabethS


response 3:

Hi Cindyred

Your recent post, VERIZON CUSTOMER SERVICE? WHAT SERVICE THE WORST YEAR OF MY LIFE!!! and your post:VERIZON CUSTOMER SUPPORT? 1YEAR AGO I HAD A NORMAL LIFE " THERE IS NO SUPPORT!, have been removed because they violate Verizon's community guidelines, which prohibit: cross posting an issue/topic to more than one board. You can view our policies here


Your issue has been escalated to Customer Service. Please be patient and you will hear back from them.


Regards,
ElizabethS


response 4,

Re: I am done with Verizon.
From: Moderator ElizabethS

on 07-13-2010 03:28 PM
Add ElizabethS to Friends Ignore ElizabethS


Your recent post, Re: I am done with Verizon., has been removed because it violates Verizon's community guidelines, which prohibit:


* Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;


As you have had more than three violations, your account has been set to read-only status. You may read the boards but not post until after you have read the guidelines and PM'd me with your agreement to abide by them.


You can view our policies here


Regards,
ElizabethS

Reply to Ms Elizabeth,

Re: I am done with Verizon.

To: Moderator ElizabethS
on 07-13-2010 03:36 PM
Add ElizabethS to Friends Ignore ElizabethS

Oh I just read them thank you,

Please advise oh I agree,

Thank you so much for all your help and removing all my posts,

I agree, and agree with the terms

I Herby and PM'D you that I Agree


Thank you


Response:


Your privileges will now be reinstated. Please be aware that if there are further violations, your account will be banned.


ElizabethS


Verizon Contacts:
van Seidenberg (CEO) - [email protected]

Joe Paz (General Manager) . [email protected]

Verizon Internet Solutions (Atlanta) - [email protected]

Liz Simpkins (National DSL Group) (Texas) 1-972-465-2297

Ilene F. (Verizon eBiz) (Florida) 1-866-233-3249

Sean Williams - 1-877-483-1794 ext. 5845 [email protected]

Justin Iljana - 1-972-399-5856 [email protected]

Julia Green - 1-877-483-5070 ext 5483

Bill Hollman - 1-877-483-6006

Paul - 1-877-483-6006

Janet REP ID #5336 (DSL Tampa)

Steven REP ID #3393 Advanced Billing (Atlanta) 1-800-927-3000


AS OF 8/1/2010 NO HELP... BILL STILL INCORRECT . MORE PROMISED AND STILL NOTHING.