The horrible customer service and all the hours I have spent trying to contact anyone at Verizon who can actually get problems solved, after they deleted my FIOS BUSINESS account, is almost more than I can bear.

After more than 30 hours on the phone, so far, and probably 20+ people I have spoken to over several days all to no avail, things are more screwed up than ever.

Last Wednesday I wanted to upgrade my Business FIOS speed from 20/5 to 35/35 MBit service, and wanted to add a phone line, so I contacted Verizon Sales. After hours on the phone with the sales department, the next day I woke up and they had disconnected my service. Instead of upgrading my speed, which they do at the ISP, they had totally disconnected our BUSINESS FIOS Service.

I had an appointment to get the phone service installed on Monday, and in the process of getting the IP Addresses back, they deleted my appointment. After hours of trying to get it re-instated, support assured me that it had not been deleted, and that it was scheduled from 9:00AM - 5:00PM for Monday. On Sunday they sent me three different emails wanting me to confirm another appointment instead of Monday, for Wednesday.

I am in my sixties, which means that I have dealt with lots and lots of companies during my lifetime, I am not just starting out in business, and without a doubt dealing with Verizon Customer Service after all the myriad of screwups, everything that they touch is an absolute disaster, they are the WORST company I have ever dealt with, bar none!

On Thursday, after approximately 14 hours on the phone trying to get the service turned back on, they finally restored our service, but they could not restore the 5 fixed IP Addresses assigned to our business account, they totally lost them which created gigantic problems. This was a disaster...

Eventually after many hours on hold and conversations with multiple supervisors, they assigned us 5 new IP Addresses, which involved having to re-create DNS records (waiting 24-28 hours for the DNS records to propagate), re-programming firewalls, routers, DNS, etc.

After several hours trying to see our website, I contacted GoDaddy.com, who handles all the DNS, etc. They ran a trace-route and found problems at one of the Verizon Routers, at hop 16, out of 30. I contacted Verizon again and they said I would have to wait till monday to get someone to look into the problem. Customer Service is a JOKE. By the next day (Saturday) this problem had cleared up.

They had also disconnected the email account, and failed to restore that as well. That took me several more hours on the phone to get that re-instated and working.

Today I got a call from some woman with Verizon, whom I couldn't even understand asking me about the trace-route, although she didn't say "trace-route".

This is but a brief summary of the pages of notes. I didn't bother to mention some other problems of a more serious nature (security issues) that I don't wat to talk about in public, and that are still ongoing.

Two different supervisors gave me what they said were their direct numbers. I have left several messages, and have received no responses from anybody vaguely interested in resolving the mess they have made.