I PURSHASED A CELL PHONE FROM VERIZON THAT I PAID FULL RETAIL FOR. IT WAS OVER $300.00. IT WAS GUARANTEED DELIVERY FOR THE 4TH OF DECEMBER BY 7 P.M. WELL 7 P.M. CAME AND NO CELL PHONE..SO I CALLED THE 1 800 GO FED EX NUMBER AND EXPLAINED THAT I NEVER GOT MY PHONE..THE RESPONSE I GOT FROM THE WOMAN THAT COULD HARDLY SPEAK ENGLISH WAS THAT I PHONE WAS BACK AT THE STATION. WHEN I ASKED Y IT WASNT DELIVERED SHE SAID THAT THE DRIVER HAD TOO MANY PACKAGES TO DEAL WITH..LOL TO REALLY MAKE ME MORE ANGRY WAS HER NEXT STUPID REPSONSE THAT I COULD GO PICK IT UP AT THE STATION.. I LIVE ALMOST 2 HOURS AWAY AND BESIDES THAT IT WASNT MY REPSONSIBLILITY. SO I CALLED THE STATION TO TALK TO A MANAGER AND HE ALPOLOGIZED TO ME AND TOLD ME THAT HE WOULD SEND HIS DRIVER OUT AT 7 AM EARLIER THAN NORMAL TO HAVE MY PACKAGED DELIVERD FIRST THING IN THE MORNING BETWEEN 8 AND 10 AM..WELL 10 A.M. CAME AND NO PACKAGE...SO I CALL BACK AND THERE RESPONSE THIS TIME THAT THEY WOULD TRY TO GET TO ME SOMETIME TODAY AND THAT IF IT LOOKED LIKE THEY COULDNT MAKE IT I COULD MEET THEM SOMEWHERE TO PICK IT UP..I HAVE NEVER HEARD SUCH CRAP IN MY LIFE..THIS IS THE WORSE SERVICE I HAVE EVER HAD... PPL SHOULD NOT USE FED EX..US UPS.. THEY ARE MORE RELIABLE..I WOULD HAVE A BETTER CHANCE GETTING MY PACKAGE IF THEY WOULD HAVE HAD A 4 YEAR OLD BRING IT TO ME ON A BICYCLE. THIS PLACE SHOULD BE SHUT DOWN FOR THEIR INCOMPACY AND THEIR STUPIDY...