Verizon Communications, Inc.

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Category: Services

Contact Information
140 West Street, 29th floor, New York, New York, United States

Verizon Communications, Inc. Reviews

Marc Katznelson May 13, 2011
Unauthorized Charges
I am being charged a contract break fee for an account that I never signed a contract on. this complaint is related to the accounts that covered cell phone number 347-731-9040.

As background, I received a PDA as part of a corporate program my previous employer had with Verizon. During the course of that employment I was repeatedly informed by Verizonthat the contract was owned by my previous employer (Deloitte) and hence I was unable (and unauthorized) to make any modifications to the plan. For instance, I was unable to change the type of plan i had, have someone at a Verizon store look at why my phone had problems, or modify the services on the account. I was even required to surrender my PDA to my previous employer upon my termination.

When I left my previous employer, I was told they would contact the Verizon Business Account Liaison to authorize the release of my cellphone number so that I can port it to whomever I chose. I did this. I explained to the Verizon Business Liaison that I was planning on porting my cellphone number to Google Voice and had no intention of keeping my number with Verizon. I also informed her that Google Voice required the tax ID number ("TIN") associated with the phone number on the Porting request . Being that the phone number was at that time under my previous employer's TIN and she stated she couldn't divulge that number to me. She stated that she would change the TIN on the phone number to reflect mine. The porting request was processed by Google Voice that night.

I am now being told that since my employer had renewed my contract within the past year (while the phone number was under their account that liability has now transfered to me and my temporary account that was set up to permit me to port my number to Google Voice. I informed Verizon that whatever contract they negotiated with my previous employer and liability that was agreed to with them should be settled directly with my previous employer. I had then no input into the assumption of liability or control over that account nor do I presently.

I have also informed Verizon and will similarly let my previous employer know as well, that should any aspect of this situation result in any manner of credit related impact to my credit history or record I will file further complaints with the FTC and initiate and pursue this legally in the court system.

I am writing this complaint with the hopes that as is done when a complaint is filed with the FDIC for a bank, this letter will be forwarded to the appropraite parties within your organization and Verizon so that it is resolved quickly.

If any further details or information is required or Verizon wishes to contact me to inform me that this issue has been resolved, please feel free to contact me at 347-731-9040.

Regards,

Marc
NasL98 November 3, 2010
Verizon sent me to collections for $1.02
I cancelled my Verizon phone & dsl service to go w/cable. Verizon "split" my account without any notice. They just said I would get a final bill. On one bill I have a credit of $85.96 and then I started receiving a bill with a different account no. for $86.98. Spent hours on the phone trying to work it out. Received a bill dated October 26, then Nov 2 received a call from a collection agency! No help from Verizon and now they are trying to damage my credit for $1.02. All I want is for them to apply the credit on one account to the balance due on the other. It would also be nice if they contacted the credit reporting agencies and admitted their mistake.

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