In early May, a Verizon salesperson came to our home unsolicited and explained how much he could save us by switching to their Triple Play. AT the time, we had Verizon land lines and Comcast internet. We explained our phone system with consecutive ringing lines, and he said it would remain the same plus we'd have additional benefits. He wrote up a contract showing all 3 phone lines and cable and internet for $149.99. They were not able to duplicate our service with FIOS and, after much delay, they switched us back to copper lines. Now they can't get us caller ID on our main line for some reason, and we are using our home answering machine for messages. Three times in the last 2 days they said they took care of it but didn't. To add insult to injury, our first bill was for over $600 (2 months). I bill for my time by the hour, and it has been very costly trying to get back my service and get them to bill correctly. I have spent many hours on the phone with them talking to supervisors, supervisors' bosses, etc. When I went to cancel Comcast, they offered me a better deal but admitted they couldn't accommodate my phone system. This has been going on for almost two months. They promise but don't deliver