When Verizon FiOS came to our area, we received in the mail an offer to get a free Compaq netbook or free camcorder if we signed up for the bundled package with phone, internet and TV. We chose the offer for the Compaq netbook and we were to receive a $299 redeemable coupon after 60 days of service. The offer paper says "available to residential customers new to Internet and TV" . We switched from Hughes network internet and DirectTV to the bundled plan.

We the coupon came in the mail, it was for $99 Compaq netbook after a $200 redeemable coupon. Classic BAIT & SWITCH. When I called customer service they had to transfer me to Promotions. When I spoke to Promotions, they said because I had Verizon phone service, I only qualified for a $200 coupon. The sales rep said nothing about a different coupon offer when we sign up nor does the paper offer say "new phone service" or "new residential customers". I even asked the sales rep about the free Compaq offer and he explained we would get the $299 coupon after 60 days. Promotions said they couldn't change the coupon and transferred me to the Escalation Department.

The Escalation Department is the guard dog for Verizon and have absolutely no interest in helping to resolve your issues. I was told to fax the copy of the offer and that I would be contacted in 1 business day. Of course that didn't happen. I'm going to call Verizon everyday and file complaints until they get tired of hearing from me and send my $299 coupon.