Verizon representatives came knocking to formally 'switch' the neighborhood over to fios. My mother was paying $69 for her original package and they told her they would give her her first six months of the Fios package at $49, a $20 discount, and then $59 for the remaining eighteen months. She also confirmed this amount with the phone rep who scheduled the installation. The bill came, and my mother, 77 and on Social Security, was floored with a $79 bill plus fees. She called in about it and they "had no record of it and couldn't help her." Funny thing is I (her son) wanted to be there for the install, so I had to reschedule several times. Each time I rescheduled, I verified the package and the monthly charge. It was $49. There is definitely something amiss here with this company! I would call it elder abuse, but I believe they are handling everybody this way. Mom just wants what she was promised. By the way, Mom writes 'everything' down as well. Verizon is charging her $30 too much. I guess now they will strong-arm her into keeping a 24 month agreement. This is $540 more than she agreed to pay.