Already had FiOS Internet for nine months and ordered the telephone service. Took 40 minutes on the phone to process the order and the representative provided an installation date of 4/22 from 8-12. Took the morning off from work and at 1130 I called and was told the scheduled installation date was 5/1. Verizon had my existing telephone number, cell number and Verizon.net e-mail address but never called to inform me of the new installation date. I asked the representative to cancel my order. Will stick with Cavalier Telephone - NEVER a billing or service problem with them in eight years.