Automated hell with disconnects, long waits, transfers to inappropriate representatives when you finally get a live person. An automated voice says "I'm sorry, your service has been disconnected" when we've been Verizon customers for 25 years! I've asked 3 people to change this with no results, as it causes the automated system to go around and around. Verizon needs to be much more explicit in describing its FIOS TV services. In ordering, I made it clear we have a 13 year old TV and a DVD/VCR player. I was told "no problem" in switching to FIOS. But the DVR version of the "set top box" will only work as follows: Turn on the VCR, put a tape in, play, then stop it. Then the TV will come on. The good news is the DVD portion will also work. When I complained the tech who figured this out (Clayton in Dallas, thank you) said I should just buy an updated TV!

There was also no information on the 3 second delay so that if you have two TV's on at the same time (living room and kitchen) it sounds like an echo and drives one crazy! Another tech said there was no fix as it is caused by the recording capacity. OK, but why wasn't I told of this? Verizon is starting to make Comcast look good!

I am a subscriber to Verizon FIOS service for internet, LAN phone, cell phone and TV. Just recently, we had Fios TV installed and everything seemed to be working well. Last evening (January 10, 2008), in the middle of a program the picture paused and stayed that way for about 1/2 hour. I then turned the TV off and on. At that point, we didn't have a picture or sound on the cable stations. I tired to remedy the situation with a recorded message person but to no avail.

I then called Verizon and was told that I would have a 5 minute wait to speak with a FIOS representative. Well, 1-1/2 hours later, I was still on hold and finally gave up at 11:00 p.m. This morning, I called Verizon and spoke with a representative who assured me that he had reset the cable service. I spoke with a family member who informed me that service had not been restored. My guess is that I will have to call Verizon this evening and start all over again. Your attention to this matter is greatly appreciated. I can be reached at (412) 565-5464 during weekdays from 8:30 a.m. to 5:00 p.m.

Kathleen J. Ritz.