most days dsl is not available to me. when it finally does appear to be working it is for a very short lived amount of time. it works out to be available for my use to get on line or retrieve e mail far less often than it is not available. this has been going on for weeks. what gives and how are you planning to make financial reparation for all the lack of use of a non working dsl? don't even give me the option of having a service ticket or phone help. been there done that.