After being on an internet plan for $49 a month, Verizon wireless offered a $20 a month Galaxy Tab plan. When I called to ask if I could switch I was told I could. Shortly thereafter I was told that I could not use that data plan. I was not offered a retention specialist. I informed them I would pay $20 a month (the Galaxy Plan) until my termination fee was covered. Since November I have made on line payments to Verizon but they have continued to call and not once did anyone at Verizon offer to note the payment arrangement. Now, with $60 to go (3 months pmts) they are using collection agency tactics. I have been paying all along.
They do not know what the other departments are doing.
They are not interested in customer service and use strong arm tactics instead.
Despite the bad coverage with SPRINT, I have been able to work with them since 2001 and am glad my phone is not with Verizon.