Verizon telephone order taker said cancellation of my DSL service (Verizon online) would be triggered by disconnect of my Verizon telephone physical landline.

DSL is delivered on a landline.

Two weeks after removing the landline, I received a credit card bill with full DSL charge.

Verizon Online refused to prorate a refund back to date of landline removal, even though it was physcically impossible for me to have used the DSL service after removal of the landline.

So I moved. Verizon makes that simple right? Wrong. First off I had my mobile phone and internet on one bill. Told verizon online about the move. They never told the mobile side. So my bill got split into two and my auto bill pay was deactivated on the mobile side. They came looking after 3.5 months. I thought it was auto paid, but wasn't so I had to pay a monster bill. So on to the online side. Because they ended my service and started a new one instead of processing it as a move, I had to wait 3 weeks to get hooked up. Then they gave me another router. I told them I already had one and they said use both of 'em... they're free. Ok. So I moved again, this time out of state. I ended my service and they said they'd send me return boxes for the equipment. I never got them, nor did my old roommate who still lives there. So after multiple calls, transfers, hangups, transfers, hangups... I finally got some competency, sorta. They sent me one box, and notice of claims sent to AFNI for collections. YAY!!! Verizon paid me for the returned router to payoff AFNI because 'we [AFNI] cannot take this back from being reported to the bureau's'. So I called got the whole transfer runaround again and had the second box sent to me. Sent the equipment. After hours of time on the phone with them, I got them to confirm they received the returned equipment, though they refuse to payoff the second AFNI amount because... they can't. Let that sink in... THEY DID IT BEFORE!!! So here I am, did everything I could, and had a bad rap on my credit report for when I applied for my loan to buy my first house resulting in a not as good deal because my score was literally 2 points lower than the banks standard for the promotion I wanted. I hate Verizon. They make you pay for their incompetencies.