Two and a half years ago I set up my residential package with Verizon, which included DSL, landline with long distance and DirecTV. This resulted in a triple bundle package, and should have been billed accordingly. I have tried to contact Verizon Customer Service on numerous occasions; but due to the fact that I work the same hours that their billing office is open, I do not have the luxury of spending 45 minutes on hold or being shuffled from one department to another. A little over a year ago, I spoke with yet another CS rep, who informed me that I should have been billed for triple bundle, and was being billed for double bundle. She assured me at that time that she would correct the error; it was never done. Again, today, I spoke with another CS rep, who looked at my account and agreed that I should be billed for triple bundle service, and was being billed at the double bundle rate. It appears that I have been overcharged $70 per month for the past two and a half years! I was told today that this would be adjusted for next month's bill, I asked to speak to his supervisor. I was transferred to Ms. Fuller, who explained that the billing errors would be adjusted for next month, but nothing would be done about refunding the overcharged amount for the past two and a half years. I find this totally outrageous, and I am sure that I am not the only person who has been dealt with in this manner. Something needs to be done, and I will take this to Tampa Bay 9 News if necessary! Let's see how Verizon likes being at the receiving end of unflattering media attention!