Verizon Store

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Category: Electronics

Contact Information
Dawsonville Hwy, Gainesville, Georgia, United States

Verizon Store Reviews

Ray James June 2, 2011

Horrible customer service/fraud

I believe the Company store located on the Dawsonville Hwy in Gainesville Ga needs to be investigated. I just got through talking with a tech support person and he advised me that the 6 times I had gone to this store about problems with my Driod phone were not documented in my account. I explained what my phone was doing and that all I wanted was to be able to trust the phone I was paying for and he stated he did not understand why the store did not respond more positively to me. I am going to another store tomorrow in hopes I will be able to get a phone I can trust there. I also just found out from my wife that my oldest son had been charges $50 twice by the same store when he went in to get a problem with his Casio Brigade corrected. the online tech support person never mentioned any $50 fee for correcting a phone sold by Verizon. I intend to post every place I can post online about this issue until someone convinces me this problem is corrected. I have been a Verizon customer and advocate for over 5 years. I do not believe that simply having the best calling network is a good substitute for bad customer service. To me the best customer is the repeat customer. I did not know business was so good that Verizon could afford to lose customers because a company store was run by employees more concerned with their commission checks than the customers satisfaction. Until convinced otherwise I believe my son was robbed by this store and I was treated so poorly that I almost changed providers.

Lil B June 4, 2010

Scam

I had 2 lines. On 3/9/10, I requested to change the phone number on my 2nd line at Verizon Magazine St. store, NOLA. However, the owner of the store took the phone of my 2nd line and gave me a new phone. Only after I received the next month's bill I learned that I have 3 lines on my account. We've talked to customer service many times but they refused to adjust the charges. We've gone to the Store and the owner Rene is never there and no one else will help us. I've relocate to the Verizon Store on St Charles Ave (6/1/10)but could only talk to Customer Service via the Phone. Today I stayed on the phone with customer service for 35 minutes and the service rep (jenny)asked what had I done to her and she hung up the telephone on me. I am being charged for a telephone that Rene took from me and probabably sold. It really sounds like a scam that he is running out of the store and I have become one of his victims. I just called back and there is no note on the account or that I called. in the past 4 times that i have called customer service and attempted to have it resolved and cancel unwanted services. each time I call nothing has been done. I changed it from 1400 to 700 minutes on 3/9/2010, I dropped the insurance, but I am still being charged for a 3rd phone that I don't have, insurance for a phone that they took, a download of 20.00 for an unknown item.