I purchased an Air Card March 3rd, 2010.
The Air Card stopped working March 17th, 2010.
I wasn't able to get a refund because I didn't have the box.
I couldn't exchange it because the Verizon reps at the Mall did not believe that the card was a problem.
I returned consecutive times and one of those I went to the Apple Computer store, tested it with their computers. The card did not work.
I returned with prove of this to the Verizon Reps and only then they exchanged my Air Card for a new one, which did not work either.
Prove of this is that I haven't used a single data bit since March 17th.
I canceled my account but I continued to get billed.
I thought perhaps this was some kind of mistake because I was assured my account was canceled.
I wasn't given a printout of my cancellation. Everything at the Verizon Kiosks is verbal and
I had to pay the bill today, which became overdue and now my credit has been negatively affected, and yet a new bill that was going to be due by the 29th. I had to pay both.
I need for Verizon Wireless to refund the money I had to pay today for SERVICES - NOT- RENDERED
AND a refund for the Air Card that hasn't worked for me, neither the exchange card worked for me.
Furthermore I was made to wait 35 min for the exchange card, until the serv rep would bring it from the storage room, I had to make several visits just to get an exchange that in the end didn't work. I have been through a lot, wasted a lot of my time, and money. Verizon Wireles should refund money if their services are not used and their devices don't work. It's only fair. http://twitpic.com/1rogqt