Complaint 1) purchased insurance on phone had a problem with phone and was constantly told it was the area and tower location other phones in house hold worked fine refused to replace phone. Finally decided to go with new phone and worked fine. This was through the Warsaw Indiana store. Bought new phone at the Goshen Indiana year later went back to Goshen store to up grade to the Droid phone . Store manager told me that I would have to upgrade from my 50 dollar plus plan to a 74 dollar plus plan and I would be able to up grade phone in January of 2011. I go back into store in Goshen Indiana today and guess what. They tell me I'm not available for an up grade. Called customer service got a big run around. I down graded my program and walked out. I've been a Verizon customer for over twenty years. If anyone reads this please do not trust any thing with Verizon. They lie in order to get you on the contract. This is my email if anyone would like to comment or contact me.g.alberson@reduceourutilitycost.com

I just wanted to say that Verizon needs to stop crippling their phones. Other cellphone companies allow their phones to have full use of the technology built into them. For example Verizon locks the GPS so you have to pay for their VZnavigator. If you have a PDA phone you cannot sync via blue tooth because Verizon locked that for use with a headset only. Other Cellphone companies will allow you send photos via blue tooth. People should not use this company until then learn that the consumer should be sold partially functioning products.