Hidden costs - everywhere - recently my daughter purchased "unlimited" use of a game for her cell phone - no one explained that the use of the game would also include "internet usage" which would use minutes - therefor causing us to go way way way over our plans minutes.

They also charge a $3.00 service fee when my daughter went to a verizonwireless store to pay on the bill and she did not know the last 4 digits of my SS# -

NOW COME ON this is CRAZY.