We are STILL having a horrible experience with this moving company, starting back in October of '09. I was given an estimate for a interstate move - Staten Island NY to CT - a full house of belongings, for a little over $1700. The estimator who came to my home bordered on mentally deficient, forgetting to write items down, etc. - I asked him over 20 times if the price was all inclusive of the move. He insisted it was a FLAT RATE, over and over again. I thought it was too good to be true but he insisted, and when the contract came, that's exactly what it said. The movers were fantastic - rough around the edges guys but they worked their butts off and handled our things with care. The truck was to hold our things for a few weeks, then deliver to our new address. When we decided not to buy the house, we allowed Verrazano to put our things in their "climate controlled" storage and charge us $475 per month. Fast forward ten months later, we found a home, moved, and let Verrazano know.

WELL..." Hello, we need $1900 to move your things to CT. You only paid to have your things moved to storage, this is how much it costs to get them out." John, the "guy" in the office, is rude and spoke over me every time I mentioned the word "contract" -- because of course, it was in my hand. He laughed and told me he couldn't move me a toe over Jersey for that price, and then graciously (eye roll here) took $250 off the price of tolls (which of course were already covered, as it said in writing, by the contract). Fine. The movers come on the right day, two of the original crew, one new guy, one other guy missing. I cannot begin to tell you the items damaged: a $250 statue smashed to pieces, my $1600 flat screen television that they carefully packaged will not sit correctly on it's stand, (they blamed the packaging on the guy who wasn't there, surprise, surprise) my dining room table leaf has a three-inch chunk of wood missing from one corner, my $2000 cane-back couch has pieces of cane missing from the back, the heating element on my gas grill is broken in three pieces... the list goes on. But they also gouged the vintage acoustic ceiling in my new home, which a contractor had to come fix. Many boxes were banged up, busted open, and re-taped. They blamed it on the horrible rain that morning, and (I loved this) the long drive.

And then. Right after the original move in '09, I bought two wing-back chairs and a settee from Thomasville furniture, which John graciously (again, eye roll) accepted for me and placed with my belongings. Well, it's been almost two weeks, and I have not seen those pieces. They were left on Staten Island, and Verrazano does not want to waste a day and a driver sending me my furniture. I was promised my furniture last Thursday, Friday and Saturday. It was promised to come this past Monday. My husband started out calmly and made daily phone calls to John with a level head and a voice of reason, but now has fought with him more than once, and the company has no intention of making any restitution or putting themselves out a single dollar at our expense.

Also, they REFUSE checks or credit cards as payment. I'm going to write them up on Angie's List, write the Better Business Bureau, and let the Attorney General of New York know about their billing practices.