CREDIT DIAGNOSIS - CREDIT SCORE EXPRESS sign up for $1 to get my free credit report they charge the dollar to my debit card. Then 5 days later charged my card $19.95. I called them and ask for my money back they refused. I called my bank to charge back the lady at the bank inform me that there were 4 more pending charges to my account for this very same company lucky for me I did not have money in my account. I canceled my debit card immediately. I did some investigation on this company to find out by the BBB many other names they go by here is the BBB report.
BBB Rating for Vertrue, Inc.
Based on BBB files, Vertrue, Inc. has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
• Government action(s) against business.
• Business has failed to resolve underlying cause(s) of a pattern of complaints.
Click here for an explanation of BBB Ratings
Complaints reported to the Bureau primarily involve claims of unauthorized charges by the Company's affiliates. In such cases, customers reported no recollection of having agreed to the programs that were billed to their credit card, debit card or bank account.

The company has responded to all complaints offering a full unconditional refund for such unauthorized charges, while also denying that any of its charges were not authorized by the customers. The company has stated that, with the consent of its customers, its practice is to tape record telephone transactions, including the terms of the agreement with the customer. The company asserts that the audio tapes clearly reveal that all customers are fully aware that their credit card, or other forms of payment, will be charged for the program if it is not cancelled within the trial period.

Additional consumer complaints allege that when clicking on the website freescore.com, the consumer will receive a "free trial (which) includes credit scores and monitoring from all 3 credit bureaus. Consumers use a credit card to pay $1 for a "free trial." Some complainants allege that after cancelling their membership in freescore.com, they receive a membership with another Vertrue sponsored program and receive one or more $19.95/month charge(s) on their credit card. Vertrue, Inc. responds by stating that the consumer signed up for one or both programs, and failed to cancel the memberships. Vertrue does provide the requested refund, but often complainants remain dissatisfied because the advertisement led them to believe that they would receive a credit score and the consumer does not receive their credit score. Instead, the consumer has additional monthly charges on their credit card enrolling them in programs that they were unaware of through the Freescore.com website. Complaints received are affiliated with Freescore.com, Credit Score Express and Credit Score Complete.


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Business Contact and Profile for Vertrue, Inc.
Name: Vertrue, Inc.
Phone: (402) 661-2000
Address: 9500 W Dodge Rd
Omaha, NE 68114
Website: www.vertrue.com
www.galleria123.com
www.shoppingessentialsplus.com
www.privacyplus.com
www.YourSavingsClub.com
www.todaysescapes.com
www.adaptivemarketing.com
www.dealpass.com
www.free3bureaucreditreport.com
Original Business Start Date: July 1989
Principal: Ms. Deborah Podrazo, Vice President, Corporate Services
Customer Contact: Ms. Connie Zimmerman, Sr. Manager, Client Sales Support
Type of Business: Advertising - Direct Mail, Credit Cards - Protection Service, Purchasing Service
BBB Accreditation: Vertrue, Inc. is not a BBB Accredited business.
Additional DBA Names: Your Savings Club
American Express Health Services
At Home Rewards Club
Vertrue, Inc
Memberworks, Inc
DealPass
Privacy Matters
Sears PremierHealth
Sears CDHP
Sears CWD
Premier Health Plus
Premier Health
Healthtrends
HealthMax Advantage
First USA CWD
Countrywide Dental
WWF X-perience
ValueMax
Travel Club AMEX
SmartSource
Simple Escapes
Privacy Plus
Sears Healthtrends
Market Plaza
Leisure Advantage
HomeWorks
HOME WORKS PLUS
Home & Garden Rewards
GM Travel
Essentials
Essentials Gold
Countrywide Dental & Health
Connections
Cardmember Protection Service
BusinessMax
24 Protect
24 Protect Plus
First Fun
Todays Escapes
At Home Professions
Adaptive Marketing
Dealpass.com
Passport Of Fun
Vertrue Incorporated
Privacy Matters 123
Bargain Network
Freescore.com
Coverdell
DealMax
Family Safety Report
Credit Score Express
Credit Score Complete
Credit Diagnosis
SavingsAce
IdentityHawk
ClickMyCredit