My Viaddress Unit number is : A934685.That Unit gave me from my viaddress.com account to forward items to there.. There are 2 packages 1 of them Blackberry 9700 another one of Canon 50D. I got both of them from Ebay and forwarded that Viaddress.That items always arrived to there.Canon50D (UPS Tracking: 1z7y7e08a871044963), and Blackberry9700 (USPS Tracking:cx447774358ca).They asked to pay 234.96$ for shipping both items via FEDEX Economy @ Date:Mar 21, 2011.I always payed via Paypal same day.Paypal Decont Number : (Unique Transaction ID #2ND57251RK6290809).They are not answering my calls and my requests from websites. I am in Azerbaijan Republic and do not know what i have to do.Look like they scammed me.That both items total price is more than 1500$.Please help me about that.

I am living in Ä°stanbul/Turkey and I have decided to use viaddress service for shopping from amazon.com at the end of November 2010. I ordered items on 22.11.2010 and according to the amazon.com all items arrived to the address provided by viaddress latest on 29.11.2010. Since this date I am trying to get my items from viaddress but could not. They already charged shipment cost to my credit card but still I am waiting for. Everyday I am sending them e-mails about my problem but could not get any proper information. So I do not recommend this site to anyone.

I have registered viaddres.com since 27 August 2010. I used their service once, they send my orders without any problem and I decide to use their service. After that, I gave three orders from amazon; viaddress received my orders for me. However, this time they don't let my orders come to me. They don't response my letters, don't give me information; they just hold my orders and don't let it go. I started to hate their service; I send them letters but they don't give me information. I want people be aware of their completely bad service. I think they cheat me.

I was foolish enough to believe the dozens of positive reviews which Viaddress has, and chose them as a forwarding service for some purchases I made last month.

1. When I received the bill for the items to be shipped from the US to Malaysia, I noticed that the dimensions they had quoted of a bag I ordered far exceeded its original description, so on July 14th, I sent them a message via their 'live chat' (which isn't very 'live' since they always reply two days later, if at all), asking why their description of the bag was so large. (Shipment costs are based on dimensional weight, so larger things are more expensive to ship, regardless of how light they are).

2. I received an email from one Jason Haas, Shipping Manager, on July 16th, explaining that the measurements they quoted were based on the box the items were shipped in, which was 22 x 19 x 10 inches.

3. I then paid the shipping costs based on the measurements they gave, thinking that they would be using the same box to deliver.

4. When I received my parcel via Fedex on Aug 2 (Malaysian time), the box in which my items were shipped measured only 18 x 12 x 3 inches, much smaller than the dimensions which Viaddress had quoted me. Why, therefore, was I charged for delivery in a much larger box?

5. I sent Jason Haas an email that same day, asking him why I had been charged based on the larger box, if the items had in actual fact been packed in a smaller box. They had charged me based on a total dimensional weight of 39 lbs, while the 18x12x 3box would only add up to 5lbs, which would reduce the shipping costs considerably. To give you an idea of how much I was overcharged, they set shipping at US$132.69 whereas if they had charged me based on the smaller box, the bill would only be in the region of US$38.23, based on the calculations on their website.

6. This is an extract of my email on Aug 2:

Dear Jason, My package has arrived via FedEx and I see that I was charged for shipping based on the box the items were shipped in from the vendors (based on what you wrote in your email dated July 16, which is 22 x 19 x 10) and not the dimensions of the box which Viaddress used (based on the box itself, which is the FedEx 'Large Box' measuring: 18 x 12 x 3).

Is this a normal thing? For customers to be billed not on the box Viaddress uses to ship the things to us, but instead based on the box in which Viaddress receives the things?

I'm a bit confused. If I'm requesting for items to be delivered from Viaddress to me, shouldn't I be charged based on the onward delivery from Viaddress to myself, since shipping from both amazon.com and ebags.com were already free?

Could I get an explanation on how the system works? Viaddress appears to have many happy customers but I would be grateful if you could get back to me soon and be clear on how your shipping charges are based, because it appears that I need not have paid you so much for shipping.


7. Finally on Aug 4 (Malaysian time), I receive an email from one 'Kelly Snow', Account Manager, whose brief email read: 'Hello, Sometimes we will have to change the box in which your item was originally packaged because of a safety issue. Regards.'

8. So much for customer service! There was no attempt at all by 'Kelly Snow' or anyone from Viaddress to reply in detail to my questions or to even explain why I was conned into paying for shipping based on a box which they DIDN'T use.

9. A few minutes after receiving that email, I sent another one asking why, if the box had to be changed, was I charged based on the measurements of the original box, and not the box in which my things were eventually shipped.

Four days later, there's still no reply from Viaddress. All I need to know is why I was charged based on a larger box and not the one they used, and they can't seem to answer that. Since they're in the business of shipping things overseas, the majority of their customers are probably foreigners but they seem to have little respect for their customers, probably because we're not American, we live far away, so why bother. Their attitude smacks of arrogance, smugness and sheer dishonesty.

I now wonder whether the thousands of positive reviews and the 'friends' they have on Facebook are genuine.

Viaddress has been engaging in very unethical and unprofessional behavior. I first became aware of this when researching forwarding companies. While many companies had mixes of positive and negative reviews, viaddress.com had solid positive reviews--and not only that, this small website often had hundreds of more positive reviews than large, well-known websites. Sensing something was amiss I did further research and found a website where viaddress was offering to pay $10 to people who would write 25 positive reviews of the company. Concerned by this I posted it to several websites so people were aware of their tactics. I did further research and found that viaddress had a masked IP, which was a red flag, had mail service stores as their listed addresses, and had graphics taken directly from a competitor's website. Coincidentally, after I brought all these to attention they all changed-- the addresses and website registration were changed, and the graphics were removed from their website, as was the website offering to pay $10 to people to write positive reviews of viaddress. After I did this I began receiving nasty emails calling me stupid and other profane things. I posted these emails to make people aware of this action; shortly after I was accused of being a competitor to viaddress (which I am not) and threatened with legal action. They also claimed to have my IP address, which is flat out false. Obviously, you can't sue someone for what they write about a company, especially when the posted material was all true, but that didn't stop them from repeatedly making the claim-- most likely in an attempt to scare me into silence. I have not used their service, but my comments are not about the service provided-- they were about the company's business practices. Viaddress' behavior is extraordinarily unprofessional and unethical, and even if their service was good I would not use a company that engages in such appalling behavior.