Their shipping calculator does not allow to input the inch measures of your shipment, only the weight in lbs. So you only input the weight and get in most cases a cheap price. What you not know at this point, they will charge you by dimensional weight, which is in most cases much higher then the real weight. So you have to use an external DIM weight calculator to get the DIM weight and then their calculator shows nearly the correct price. But how to know that before as a new customer???

In my case I had a box of 25x13x11 inches and 14 lbs, which is a DIM weight of 26 lbs!
14 lbs costs on their calculator ~82 bucks
26 lbs costs on their calculator ~150 bucks

I just calculated with 14 lbs because I never heard of DIM weight anywhere before. Big mistake. When I did the checkout when my box arrived at their storage, the big shock was there. 26 lbs and 150 bucks!!! But your stuff is in their storage, so what to do? Of course you pay the higher price.

Box arrived, but it all took way to long. 2 days until I could checkout the box (it was already there, i had tracking) and 4 days until fedex picked it up again. Then 6 days to Germany...

But what did they do? They repacked my box to an much smaller one of 14x13x11 inches, which has only a DIM weight of 15 lbs. So they could have shipped it for 83 bucks instead of 150!!!

The customer service told me I could have asked for the repackaging service, it's free. But how to know about that? And when it's free, why wasn't it applied automatically??? The end of the story is, no refund, no sorry, just you could have known before. NEVER AGAIN!!!

This website offers you a packing forwarding service.


I signed up to them and used the service, but it's been more than 2 weeks since my pack has arrived to them, and they did not send it to me and don't answer e-mails or anything.


Be carefull.

I recently become member on viaddress.com(A918784), and i try to use it services, i ship some product from hongkong into my suite, arrive at 20th may, appear on my dashboard (account manager) at Friday 21 may, and i pay for the shipping cost THE SAME DAY. For couple of days there is no response and email from the site i think their on holiday (saturday and sunday).

On monday 24 May i email them about my shipment, and they replied my email on tuesday 25 May, they replied "Your items have been shipped. You should receive a tracking number from Fedex automated system. " i wait for hours until the end of day, but there isn't. I again sent them an email asking about tracking number. on 26 May 3 AM, they replied "Your items are scheduled for pick up tonight before 8:00 PM Eastern time. You should receive a tracking number from Fedex automated system once it is shipped. "

But until today, they still not ship my item. I'm really tired of this matter, my buyer already complaining to me asking about their item (i'm a seller), I will wait at the end of today, if they still not sent the item, i will take any lawful action needed, I already contacted my correspondent at California yesterday ( he just come back to United States on 24 May), i asked nih about the proof of delivery which is signed by A.ELHASSANI on May 20, 2010 9:42 AM. I WILL take any action needed to get my item back

BEWARE OF THIS COMPANY!