On Mar 2, 2011, I emailed Victoria Hyundai about a Ford Freestyle they had listed in the online Auto Trader. I emailed them through the link on their ad. The ad did not contain a price. I asked for the price of the car. I subsequently received a return email from one of the sales staff advising that the price was $16995. Later in the day I phoned and asked for the salesman. I was told he'd gone home for the day but the person I was speaking with, who identified himself as Mo, the sales manager, could help me. I asked some questions about the vehicle. I gave him the make, colour and most importantly, their stock number. Mo went away and came back with the information I had requested. I explained that I needed the car very quickly. As I lived in another city I explained that I would have to come to the Island on Saturday or Sunday to close the deal. We discussed price and essentially he asked me to make an offer. I offered $16000.He said he'd call me back after he checked with his boss. A short while later he called back and said that the price was agreeable. We talked more and I gave him my Visa number for the deposit of $1000. There was more talk about getting picked up at the ferry, and insurance for the car. I subsequently phoned back to check on the colour of the vehicle. In the ad it showed as black, but in the written portion it identified it as something else. He said that he would go and check. A few minutes later he called back to say that the vehicle was dark gray which was still acceptable to me. The next day I received a phone call from him asking whether I had been interested in a Freestar or a Freestyle. He advised that he'd got the cars confused and that he would have to go back to his boss. A short while later he phoned back to ask who had given me the original price of $16995. When I gave him the salesman's name he went on to say that that vehicle was fully loaded and the best he could do was $17500.When I told him that I thought this was a bait and switch deal and that I wanted no part of it, he advised that he would credit back my deposit. While I am not out monetarily I feel that I have been the victim of a bait and switch scheme or something similar. I had deliberately made a point of giving Mo all of the information to positively identify the vehicle. To say that he got confused is something that I would have to seriously question. I feel that Victoria Hyundai is being very deceptive in their business practices. Mo was not the slightest bit remorseful about any "error" he'd made and to me, it appeared that this was just a way of doing business. They are not someone I would want to do business with.

I was looking online and found a car that I was interested in and called to see if it had been sold. They said no, and began asking me some questions. They told me that I had been approved for a 0% loan, the funny thing was, I hadn't even told them any of my information (no SIN or anything)...I thought that was pretty strange. But being 19 at the time, and desperately wanting a new car, I went in to see them. I told them I was interested in a 2007 Hyundai Tiberone, it was pretty basic. The sales guy (Wes) went to bring the car around front for the test drive. But he shows up with a different car!!! He shows up with the top of the line tiberon with surround sound, V6, leather, power everything, body kit, carbon fiber hood, after market exhaust and rims. It was a really nice car. So we take it for a drive, and I obviously fall in love with it. We start to do the paper work and he tells me that I can get the car for $20 some thousand, instead of the $26 grand that was posted online...so I asked, $6000 off seemed like a lot, whats the catch? he told me it was because cars that are that tuned up are very hard to resell, etc etc...gives me the whole programed response. So then he tells me that the payments are going to be 190 biweekly, so $380 a month which sounded great...but the math just didnt add up to me (I forget what the rate was by the way, i think it was 7.9 or 8.9%)...He told me that it was because it was 60 over 84...so the payments were what they would be over 7 years, but the term was 60 months so I would have a balloon payment at the end of about $8000 that I would have to finance...I said absolutely not, why would you have even suggested this car if you knew I couldn't afford it! I grabbed my coat and left...but guess what? I went outside and they had already moved over my effing LICENSE PLATES! they were so sure of their sale that they had already began switching all my stuff without my consent...he then tried to tell me that because I had agreed to the deal initially that I had to buy the car...I told them I hadn't signed anything, and I wanted my plates...so the guy grabbed me a screw driver and told me to change the plates myself...So i stood out in the rain and changed my plates and I could see the sales guys in their laughing at me...It took every ounce of energy not to drive my car through their front window.

I've never experienced such bad service, on top of that, the guy said he needed my credit card number to hold the car while we were working on the deal...guess what happens, 3 days later I notice a $500 charge on my credit card...I had to phone mastercard and get them to investigate so I could get my money back. Of course I hadn't signed anything, and they didnt have my voice on the phone approving the transaction, so I got my money back...but it took like 2 months, and no one at victoria hyundai was obviously going to help. I called so much about that $500 i think they started to screen my calls and were ignoring me.

I should have sued them for all the time i wasted waiting around for them to get there stuff together. They're never on time, and were always late to appointments. In the end I wrote a strongly worded letter to Hyundai Canada, along with the better business bureau...but I never heard anything back. In any case, DONT EVER EVER EVER EVER GO TO VICTORIA HYUNDAI!!! I've never experienced such poor service in my life..

My husband and I went into Victoria Hyundai in about September looking to see if we could trade in our car for a CUV...after three weeks of mistakes and errors we were asked to come down to sign the papers at a specific time...we ended up waiting over 2 hours for our appointment and then getting rushed through the entire process in about 15 minutes...no chance to confirm things or ask questions nothing...we had been very specific that we wanted to stay very close to our original payments on the car we were trading in which were $175 every two weeks...well we are paying $309 every two weeks...

Well now my husband was recently hit by a car and has been unable to work since november 30th 2009...well as a result our household income has dropped significantly and we are not going to be able to pull off the car payments at the current amount for much longer...well not if we want to pay our rent, bills oh and eat and feed our 2 kids.

SO I thought perhaps we could maybe look at refinancing or trading in for a less expensive car. I phone and talk to one of the finance guys (Cole) and he says they can help and so we make an appointment and we go down...he takes our info and passes us off to a sales guy who spends less than 10 minutes with us...walks away for about 5 and comes back and asks if we would be interested in 2 cars???!?!?!?! We say no and he comes back with well there is nothing we can do. Done finished, bye bye now. ????

They spent three weeks working with us to get us into the thing and now they expect me to believe that they can do nothing to help us get a better rate or into a cheaper car...and he expected me to believe that after I watched him go get a coffee drink the coffee and then come back and tell me he can do nothing...no-more like he doesn't want to...OH wait...they already got your money so now they don't care anymore...nevermind that they screwed up the paperwork...badly...as in our life insurance got canceled cuz they had my husbands age off by about 50 years...and then they have the wrong address on the papers, oh and then when something went wrong with a car that had 125km ( and I don't mean thousand) on it they didn't give a crap...the service department rocked on that issue thank goodness...but as far as I am concerned I wouldn't suggest to someone i despised to buy a car from Victoria Hyundai.


Prior to this I had sent an email to the company head office in Canada to complain about the lack of service and was told I could expect to hear from someone at Victoria Hyundai...never heard from them...am in fact going to be sending another email regarding this issue.