Victoria Secret
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Category: Lifestyle
Contact Information SouthPark Mall, San Antonio, Texas, United States
Phone number: (210) 922-0241
victoriasecret.com
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Victoria Secret Reviews
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Monica Moore
June 14, 2011
Inappropriate Supervisor Behavior
Stopped by to purchase a bra. I know my size since I had brought one there a month ago. This young girl said what did I need and I told her I was looking for a 42DD bra but that I didn't know what section it was located. This person started telling me that they didn't carry my size and I should leave the store. I was puzzled. I asked her to call the manager and she claimed to the the manager on staff. Her name was Arlene according to her name tag. I told her she had no right talking to me in such a bad manner way. She perceeded to tell me that I was too big for the store and that they didn't carry my size. Again I was very shock with what she was telling me, considering that I had purchased a bra there about a month ago. Some of the customers started to stare at me so I felt embarrased so I left and went to Lane Bryan and got a bra there. I will shop at Lane Bryan more often. However, this young girl Arlene had a real bad attitude and I should really talk to a lawyer about discrimination. I do own a Victoria Secret bra. She didn't even bother taking my measurements she said I was too big! Should I talk to a lawyer?
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stephanie h
May 4, 2011
cheap bras and panties
Whatever or whoever is making the bras and panties these days are slacking. Years ago I could buy a bra and with care it would last a couple years so I wouldnt mind paying a mint for them, but now its a totally different story the stuff falls apart no matter how gentle you are with it. I recently bought panties at 10 a piece and the first time i wore them there was a hole in the seam and a bra I have was only wore 4 times before the wire started poking through. The new sweat pants are a joke they are almost 50.00 and the fabric is so thin and cheap feeling I would be afraid a hole would rip within the first wear. Ive spent alot of money over the years but not anymore, and the sad thing is they have so many customers no matter how much you complain nothing will get done about it. So thank you Victoria Secret for making me feel ripped off everytime Ive shopped there, and by the way Im looking for a new place to spend my money do you have any suggestions?
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Snooty
April 28, 2011
Rude customer service
The women and young girls that work at the Pueblo Mall store are very rude. They act so snooty - when they are JUST retail store workers, probably making $8.00 an hr. When I complain to the managers she was more unprofessional then the girl that waited on me. There is no reason to treat the customers the way they do. I have been to alot of stores and the worst one is in my home town!
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crystal schoen
March 16, 2011
Crystal Schown
I have been completly insulted by 3 different people trying to collect money. I understand completly that I havent paid in months! But I just asked if I could set something up for the Month of April 75.00 and I was told no!!! Is this correct I could be told NO that I cant make a payment!? Sounds to me like you really dont want money. I cant make a payment??????!!!
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M Roses
December 25, 2010
Poor customer service
This incident @ VS on 12/21/10 is terribly annoying. I went & bought four VS Pink lotion/spray combo for Christmas gifts. The cashier put them in one large VS bag which was fine. I then asked for four small VS bags so I can put each gift set in a bag & give it to appropriate recipient as it is. My request was denied to my surprise. I then said I for the cashier to put my purchases in 4 small bags each & don't bother with the big bag if their saving bags. I was told NO! I don't think the request was in any way unreasonable. I'm a very nice person & very patient believe me...I'm a critical care nurse! No one has been this rude to me so this incident bothers me terribly.
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Rulus
December 13, 2010
Return Policy Violation of Privacy
Victoria secret has the most invasive store experiences/policy. You are continually harassed for your zip code or email address even after you indicate you don't want to. AND I seriously oppose the return policy that they require an ID proof, even when you have a receipt. This is clearly a violation of my privacy and can lead tol identify theft. I had a huge debate with the clerk that she wouldn't let me return my item, with receipt if I didn't show her my driver's license. I refused to. I WILL BOYCOTT VICOTORIA SECRET from NOW ON AND I SUGGEST YOU DO SO ALSO No other retail chain requires this, if you have your original receipt.
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padawan
December 11, 2010
Victoria secret Return Policy -Privacy violation
Victoria secret has the most invasive store experiences/policy. You are continually harassed for your zip code or email address even after you indicate you don't want to. AND I seriously oppose the return policy that they require an ID proof, even when you have a receipt. This is clearly a violation of my privacy and can lead tol identify theft. I had a huge debate with the clerk that she wouldn't let me return my item, with receipt if I didn't show her my driver's license. I refused to. I WILL BOYCOTT VICOTORIA SECRET from NOW ON AND I SUGGEST YOU DO SO ALSO No other retail chain requires this, if you have your original receipt.
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ms.rosie
August 28, 2010
Unpleasant str manager
I've never really had a bad experience at Victoria Secret staff is always pleasant. Back in 2005 I had a tumor removed from my right side below my underarm and was left with a scar that makes it hard for me to find a bra. I've bought seemless bras but haven't found any that are comfy. Anyways about two or so weeks ago I walked into Baybrooks Mall Victoria Secret and was approached my a salesperson who asked if she could help me with anything. I informed her of my problems with bras and she told me she had the perfect bra. At first I hesitated but when I tried on this Incredible bra I was sold and immediately bought some. I was so excited because this bra was not even out as soon as I got home I put it on I told my sisters and mom about and how wonderful it was. I wore it for about two days and then noticed that the seem on the side was coming undone so I decided to take it off I then went on to use the other one that I had bought and had no problems with that one. I then decided to go into Victoria Secret and asked if there was anything that could be done about my bra. I told the cashier the problem and she went ahead and called the manager. I took one look at the manager and saw the way he looked at me I knew there was gonna be a bit of problem. I went ahead and let him know what the problem was with the bra and before I could finish he inturrupted and asked If I was aware of the return policy and that ones something leaves the storeand is worn it's not there problem. I spoke right up and said first of all I understand the return policy but with what I paid for this bra I didn't expect it to start falling apart two days after wearing it. I explained that I had no problems with the other bras just this one he then gave me I dumb look and said that he would let me get another just this one time and if I wanted I could wear around the store and see if that works which is the dumbest thing he could've said. I went ahead and exchanged my bra and left the store so upset I vowed never to return just because of this person.
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aneed
July 25, 2010
TAXING SHIPPING & HANDLING!!
BEWARE!!! VS is ripping us off when ordering from the catalog! They are taxing the shipping and handling and then a SECOND tax of that total!! That is TAX FRAUD!!! I will never order on line again...please BEWARE OF THE DOUBLE TAX THAT VICTORIA SECRET IS CHARGING ITS CONSUMERS!!
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The Imperial Monarch
April 25, 2010
Galleria Supervisor Victor
Just a quick update on one of my previous posts regarding a visual supervisor at Victoria Secret of Houston Galleria by the name of Victor. I feel it's only fair to elaborate my situation further in detail especially after countless warnings from other employees that he's "different".
I no longer work for this great company but still occasionally chat with current workers at the gym or other social gatherings. An overall friendly bunch without drama or personality differences.
But there was a particular character that stood out as a problem to everyone else including myself. To begin, if you ever pondered aimlessly at times till no end about the existence of mass genocides, you'll wonder no more when you come across VICTOR at the Houston Galleria. Believe me, you'll thank him generously for satisfying your inquisitive nature.
He is supposedly the visual supervisor of Victoria Secret at Houston Galleria and a "visual" is somewhat accurate. Let me kindly summarize his physical attributes so other employees or shoppers can stay far away. He dyes his hair completely metallic blue and spikes it up like Sonic the Hedgehog of Sega Genesis. That shade of blue matches his blue eye shadow and mascara quite well. Paired with a lovely set of earrings and sporting black nail polish, this guy will even make RuPaul jealous!
When Victor arrives at "late night" after hours to provide assistance in sizing panties, he shows up drunk or under the influence of something unidentified while completely disregarding our dress code and proudly fashions his best heroin addict look-alike appearance by wearing stained jeans, dirty flip flops and a off colored white tee consisting of yellow residue. Our dress code is all black by the way.
Did I forget to mention he's around 45 years old and has severe acne scarring on his face that puts a blood orange to shame? No wonder he's always consistently caked in make up.
Not polite to judge on looks, correct? Get this. On Christmas Eve on 09, he gives me an attitude and violently goes off on me for not sizing properly on a particular table display. The table appeared as if it was already sized by someone else because it didn't appeared very messy so I made a minor error in judgment by not double checking. Turns out it wasn't sized and I took the heat.
Victor goes, "WERE YOU PROPERLY TRAINED AT ALL? I DON'T UNDERSTAND HOW YOU CAN BE HERE EVERY SINGLE NIGHT FOR THE PAST MONTH AND NOT GET THIS RIGHT!"
Damn. Really? I responded by saying not to worry and I'll come back and finish this properly. He goes, "No, I want you to stand right here and watch me DO IT!" I guess being high or stoned prevented him from realizing how close he was to loosing his front teeth.
Please exercise great caution when visiting that store if Victor is nearby. If he was THAT friendly to employees on Christmas Eve, I hate to see how friendly he is to customers throughout the rest of the year.
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