i did not open the victoria secret credit card.

I have been late on one bill in the past four years (since i received my victoriasecret card. I have never had any problems with victoriasecret as far as feeling cheated by their financial department...that is until they started using World Financial ( i suppose that this change has came about fairly recently). My last two or three bills I have had problems with.
First of all they changed my pay by date, and since I do all pay all my bills online I had no idea. This caused my bill to be late rseulting in late fee (the financial department would not work with me at all). Also I have paid my last two bills and both times they have said theat I never paid them...resulting in more fees. I know that I paid them because I pushed submit like I have for the past two years and recieved a message saying to print for my own records like always. The first time this happened I made the mistake of not printing the form so I had no proof. The second time I had trouble printing the form because I was at a public computer (not able to save) and the printer was down. I honestly didn't worry about it too much the second time because I was sure the it wouldn't happen twice in a row.Wrong. Now of course I am getting countless call from world financial wanting me to pay the bill that I thought had already been paid but I don't even bother to answer because I have a newborn, am out of work (like many) and with all the fees I can not pay the bill at this time. I hope this complaint along with others will bring much needed attention to this proble with World Financials policies.

I have had such a terrible experience, I will never shop there again. I purchased $60 and was pushed/sold on getting their Victoria secret card instead of using my own visa card. Big mistake, I get the bill and as I am a canadian, they refuse canadian cheques or funds which is all that i have access to. the problem gets settled in 2 months and they accept mycredit card. I start to get hit with hundreds of dollars of late charges. I explain the situation and after numerous calls/conversations and time I finally get someone to listen and they tell me all is settled and cleared with a small penalty of below $10. Then I start to get penalties again after that. Calls start again, I get called a liar and had to deal with the most rudest people ever - Michael B. I have never been so insulted and harassed like with this co. I finally got a credit, I must have spent hours and hours with tens of diff people. NEVER AGAIN will I or my family deal with Victoria Secret!