Victoria's Secret Online Store

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Category: Lifestyle

Contact Information
8695 East Broad Street, Reynoldsburg, Ohio, United States

www.victoriassecret.com

Victoria's Secret Online Store Reviews

nolagirl727 May 4, 2010

Secret Reward Card Promotion

April 1-30 2010 Secret Reward Card promotion at Victoria's Secret--Online

I pooled my Secret Reward Card promotion cards with friends to give to one who is graduating..surprised her daily with e-card attacks! and they cancelled all of the orders (which were placed throughout april, not just towards the end of the program. Would have given them plenty of time to notify US and the recipient. They did neither) and are saying that now that the program is over we can't use them. 1) the card doesn't say "e-gift cards" or "e-cards" aren't valid, it only mentions "gift cards"..we thought, honestly, this was ok since e-cards come with a BIG restriction--can't be used in stores, online ONLY 2) they accepted our orders, just making it reinforce the fact that we thought it was cool and 3) never got word that they would cancel--in fact, she not only received them, but activated all of them! VS went back and took all $270!

What a waste of a)money at the VS stores to get these--really did work as an incentive b) time spent doing this..and talking to them on the phone c)energy.

nothing got resolved. and, to make matters worse--some of us got reward cards that people were not going to use from a website (where she was giving it out to the first person--us)thinking it was ok since they hadn't been used. Wrong. Turns out they had been and it just made things look that much worse for us! It's ok to give your card away, but we didn't realize it would EVEN allow multiple orders with the card to go through, so we thought it would be first-come, first-serve. Every card we had through our purchases were totally valid.

This has been the worst experience and I am totally filing a BBB complaint. Better to have it down than not.

February 14, 2008

Faulty products!

FAULTY PRODUCTS AND FAULTY ONLINE SHOPPING SYSTEM. They always get my order online wrong. I thought it would save me more money by using their coupon codes but NO... they would not honor the coupons and those coupons that actually went through, when I exchanged the items, they are NO LONGER honored... I thought it is very weird... so it mean to say that the COUPON CODES ARE JUST ANOTHER ONLINE SCAM SO YOU WOULD ORDER FROM THEIR ONLINE STORES!

I have a huge argument last November about their super super slow shipment, even my friends when I asked them how did their orders went through, they did not receive the product that they should be receiving for free coz they used the coupon code. The customer service reps on the phone when you call them, they will just tell you they ran out of stock of the free items and they could not re-send you the free stuff and they will NOT REFUND you as they are free. This means that it is just an ONLINE COUPON CODE SCAM...

Another situation, another friend bought online and she returned the items... she called VS customer service and they said it was already refunded... seems odd but she cannot do anything as they said their FAULTY system is not working and they already refunded her even though she did not get any refund back to the card or even store credit. I feel bad for her because that is the worst of the worst. For my situation, it is only the coupon code they did NOT honor, but for her, she did not get the REFUND she's supposed to get for returning the items she ordered. This means my fellow customers that Victoria's Secret Online Store does not like returns and even if you are not satisfied, you are doomed to keep the items...

VICTORIA'S SECRET ONLINE / WWW.VICTORIASSECRET.COM ---- ANOTHER INTERNET FRAUD YOU WOULD WANT TO STAY AWAY FROM! NEVER BUY ONLINE!