We had a very unpleasant shopping experience at Las Vegas Victoria’s Secret store # 051113, which is located at Planet Hollywood Miracle Mile Shops.

On 08/10/2009 9:06 pm, We purchased a total number of 248 items at amount of USD $1172.89 in this store. When we loaded these items into the car, we noticed that there is one box is lighter than the rest of them. We opened it and found out there were 15 bottles short. So we rushed back to the store right away with the question box. At first the store manager said it’s impossible that items inside a sealed box could go missing. Then we point out that box had been re-taped and showed it to the store clerk, so the clerk asked her manager to check it out right away. But the store manager just assumed that this box could be opened form us, took something out and re-taped so she did not want to do anything about it.

That is just so-ridiculous! Totally UNACCEPTABLE!!

First at all, what does that mean for re-taping that box? Why did we bother to spend more then one thousand of dollars to purchased 248 items and make up a story (re-taping the box, for this instance) for those missing 15 items? How much those 15 items would cost? You do the calculation! Will we stupid enough to re-tape the box only for taking advantage of less than 80 dollars?

Second, when we came back to LA and checked the items which we purchased from that store, we realized that not only there were 15 items went missing, but 1 to 3 bottles short here there for other products as well. And there was 1 bottle which is not even on our purchase list. We just cannot help but wonder what a manager with this poor damage control could qualify for a brand store like Victoria’s Secret? Why we paid the EXACTLY amount of money, but we could not get the EXACTLY products which we purchased for?

Third, when we called Victoria’s Secret customer relations dept. to claim this situation, the customer representative could only tell us that the products had already been out at customer’s hand so there is nothing they can do. Well well, does that mean when an “Unfortunate” customer purchased vast amount of items, in store or by mail order, and he/she could only “hope” these boxes will have the correct amount of items in it? Should any boxes are supposedly with correct item counts? We had been purchased several thousands of dollars with more than thousands of pieces from Victoria’s Secret, should I count them one by one in the store front desk only because I cannot trust the store packaging system anymore? And why this issue only happened in this particular Las Vegas store not anywhere else?

I am absolutely disappointed about the whole thing and I do believe a shopping experience with an issue like this, Victoria’s Secret’s business relationship with the general public was seriously jeopardized.

I will never shop at Victoria's Secret again. The clothes fall apart when you wash them. If you purchase the underwire bras, the wire pops out and cuts you. The underwear are incredibly cheap - especially the "free" ones. They tear so easily. The products are not good. The women AND MEN that work at the Palm Beach Gardens Mall store are very rude. They act so snooty - when they are JUST retail store workers. There is no reason to treat the customers the way they do. I am cutting up my Angel card and never returning again!

This occurred last year. I made a purchase at the store for about 80 dollars. Went home. Then NEVER got a statement from them. When I finally get a statement from them, it told me that I owed them 120.00 dollars. I called and the Indian woman took my information and said it was paid over the phone. She didn’t put the right info into the system and the company never got payment. Once I settled with someone who did speak English the 80 dollars went to about 119.00! SOME SALE... beware of credit card companies that sell out to India!!

Also before when we order merchandise from Victoria's Secret, they would put a hold on our bank card, and then actually charge the card when the merchandise ships. This is standard procedure for merchants, from what I understand, but there is no law that says this. I placed an order with Victoria's Secret yesterday, and was informed that it will be up to 10 business days until the merchandise ships (a delay in shipping), because they are switching to a new warehousing system. Guess what? The charge for the order posted to our back account in one day. I called and complained and was given a run around; everyone I spoke with acted like they did not understand what I was talking about. I called my bank and was told that there was nothing we could do about it. It does not take a lot of intelligence to figure out what is going on: Victoria's Secret is anticapting problems in shipments due to their switch to the new warehousing system, and to cut their losses they have decided to charge their customers for their orders at the time of the order, rather than at the time of the shipment. This makes me very, very angry, and I will never, ever buy anything from them again. They have decided to make their customers pay for the fact that they cannot get it together to make a smooth transition to a new warehousing system. There is a time value of money. They intend to take their customers' money and run, and deal with the fallout later.