I purchased from VS City place WPB today and was asked if I wanted to get a free VS Rewards Card, I would receive coupons in the mail, $10 off a $60 purchase and freebies on my birthday, its totally free said the associate and takes just minutes, Ok I said "BUYER BEWARE" at no time did she say the words "CREDIT CARD", what she was actually having me do was apply for credit, I was soo fuming mad! I was duped into applying for a credit card, I am going to write the corp office and let them know how this associate is wording it so that unsuspecting consumers unwittingly apply for credit. I complained to her manager who was totally backing her up of course, however I heard her giving this same speal to others, im sure she is on some type of incentive, but this ding on my credit could prevent me from getting my much needed refi on my house :( bad business VS

The oderes are wrong and old slippers were sent this time instead of body butters. The underwear were not shipped and they let the order sit in the snow when multiple times I have told them this area is bad and requested signature confirmation. They used to have quality merchandise when I was a child not it is all garbage and overpriced. The holidays were bad I had purchased many shirts at full price and the people who recieved them as gifts coulod not even exchange them this is not acceptable business practices they fall short k mart has better bras then vs these days its sad but true.

Victorias Secret has the worst customer service, I have ever experienced. The changed my mailing address because they got mail forwarded back to them from usps. Then send me to collections for $10.83 & they called me 3 months later to tell me that my account was past due and went up to $34.83. My credit was affected due to this matter. The supervisor I spoke to which didnt seem to care what was going on was extremely rude. In fact everybody who I spoke to was rude I ended up calling them 10 times in 1 hour. They treated me like a criminal, the only thing they wanted to know was when I was going to pay like I am trying to avoid $10.83 please.

This just occurred between May 5 2009 and July 30 2009. It is unbelievable.
I purchased a dress online from VS. I used a gift card and credit card on the purchase.
The dress total was $48.00, the tax was 1.82, Order total 59.92. I received a 20% offer taking 9.60 off the total for a total price of 50.32.

I returned the merchandise. They will not refund shipping so the total refund should be 40.32. I never heard back from them so I called to check. They returned 33.00 to my credit card.

1st I paid partially with a gift card. I'm not complaining because I don't ever want to do business with this company again.

But the total refunded is not the correct amount so I called. I CS rep tried to explain to me for over 20 minutes how they were taking 20% off my refund because I received a 20% off offer- Has anyone EVER heard of anything so ridiculous? Of course, that is not the way it works. They took 20% off at checkout and I was charged 50.32- then they do not want to refund the correct amount. It was the most absurd conversation I've ever had with a CS rep.
I asked to speak to a manager who called me "sweetie" and told me I didn't understand.

Actually, I think they didn't understand.

So I went through the math again- found that they had charged me for a shipping label that I didn't use- in fact I have my own receipt and a shipping label still in my hand. So they refunded another $5.95 for that- getting me almost to the total I should have received at the beginning. The missing few cents and dollars they told me was a tax on shipping and handling- who knows if that is true but I didn't get it back.

This company is either deliberately trying to deceive and steal from customers or they do not have the proper systems in place to accurately handle refunds and exchanges. It is clear their staff doesn't know what is going on either.

At worst, this is a scam. At best it is the poorest customer service I have ever seen. I will NEVER shop with them again.