The Video ezy in Concord West, is extremely unprofessional, rude and unhelpful. Today, I went down to hire a movie and I saw their opening times are 10:30 am to 9:30pm. I arrived at 10:30am and the lights were off and no one was around to open up. I waited till 10:45, when the manager finally decided to turn on the lights and put the sign out. The next week this episode, my partner and a friend went down to hire a movie at 9:00pm and the young boy had closed the door and refused to let them in. My partner said through the door its not 9:30 yet, and the young man shrugged his shoulders and told them to go away. I'm extremely angry about this!!! I will never be going to this video store ever again!

Made fun of me excessively. In a mocking manner with a young friend of theirs, their was no need for this if they had a problem with me they could have told me to go. No need to make fun of me, for asking for advice on movie last time i was there, at closing time. Repeat could have just told me to go. Making fun of me using credit card for such a small purchase. What the? Is with that.
Given wrong change, because gave twenty. For small cash. I don't so what the big deal with giving a twenty is.
Given a video new release when know its not, been there before they had the same one. Clerk acted like its his personal DVD. Acted like he had more rights over it than me.
Told where i could find DVD and that female clerk told me she'll get the other one while i get one, finally becoming a customer to store despite third time bad treatment by clerks. Wasn't told it was closing time when she said, she do these things for me. I went to get DVD, next clerk announcing stores closing. I was suprised to not be told that before, i then continued what i was doing considering i was told i could beforehand. So i did get my DVDS and membership, but while this happened i was mocked about being there and being slow. One clerk turned off the lights, not very professional or very fair. Since i was told i could get those DVDs and join that night, before was informed of closing time.