Unfortunately, I didn't read all these complaints about Video Professor before I ordered their product. I am yet another victim of their fraud. I ordered the product online, called them 2 weeks later because the product had not arrived and told them that I wanted to cancel the order. They gave me a return authorization for the product when it does eventually show up. The product never showed up. They billed me anyway. I called again and they said it would take 21 to 30 business days to get the refund back to me. Product still not showed up. Called them again after 30 business days because, just like the product, the refund never showed up either. They said it would take another 10-15 business days to process the request and get me the refund. I'm now calling the Attorney General for the State of Colorado, which is where they operate out of. My advice: Stay far, far away from this company. I can't say anything about the product because I never got it.

Ordered trial 10/20. Full amount deducted (189.95) 11/3. Returned product received 11/9 by signature confirmation mail, told refund will be received in 30 days. Thirty three days later told my refund was expedited and would be receiving refund in another 15 days. 1/08 contacted attorney, BBB, and any other complaint organization to get the word out that I am an UNSATISFIED CUSTOMER... DO NOT DO BUSINESS WITH THIS COMPANY!!!

I ordered a Video Professor product online, and did not understand that I had to return part of the order within a specified time or a charge of $189.00 would be deducted from my account. When the money was taken from my account, I called Video Professor, and they asked me to return the specified product, which I did. They told me that I would get a full refund within 21 to 30 days after they received my returned product. I called after a few weeks, and found that they had received my products, but would not refund my money as it had not been the specified amount of time. I called back in a few more weeks and was told that it still was not the specified time, that it was to be 21 to 30 BUSINESS DAYS. So I asked specifically what day the money would be back in my account and was told that it would be today, December 7th, 2009. I checked my account this morning, it was not returned, so I called Video Professor, and was told that it had not been done automatically, so they would put a "rush" on it, and I will get it in 10 to 15 MOR business days.

They had no problem taking the money from my account, but seem to have a serious problem returning it.

So I ordered the free trial of VP, but get this. I never even received it! It never came in the mail, and I never even set eyes upon it.

But of course, I got charged $6.95 (twice for some reason) and $189.95 for the CDs. $189.95 for a CD lesson about HTML?! Bill Gates himself would probably come give me an hour lesson for that much money! It’s ridiculous.

But being the idiot that I am, I figured that the product had simply not arrived yet… until I got a VP package in the mail for Identity Protection. Confused by this, I called VP and found out that this is their SECOND shipment. I also found out that this constituted ANOTHER charge of $189.95 on my credit card. $400 dollars for some bs CDs??! Really?

I was able to return the Identity Theft one (refund still pending after 2 months, obviously), but they refused to refund me for the first HTML product which I never received, saying that it was returned outside the 30-day trial period. So now they have my $200 AND they have my HTML CDs sitting in their warehouse (which my $200 supposedly paid for). And….. I have nothing. How does this make sense?

-Jon

I purchased video professor and was told i would be charged a nominal fee for shipping; i could return the items within ten days and receive a full refund. On the website there was NOTHING about a $189 charge.

The $189 charge appeared within less than 10 days, and get this, it has been over TWO MONTHS since I returned the CD's and I still don't have my money back!

if they can charge within a week, why can't they return my money in less than 8 weeks? How can they get away with this?

JT