I ordered an instructional CD from Video Professor to learn how to operate Quicken software. I never intended to get anything but the instructional video and I don't remember agreeing to pay for anything else. Video professor continuously mailed me new packages for software I had no interest in including Microsoft Word. Really? Who needs help with MW? I finally called to make sure I wasn't being billed and they said I was and that they would not refund me. This is outrageous and totally fraudulent.

Pretty much the same as everyone else. However, when I called
their customer service center I was told they would e-mail me
a "violation" form (appropriate word) in a few minutes. I was also
told I could find the shipping invoice inside the box that was sent to me. After several e-mails from me to video professor and several
calls to the "customer service center" I was told that the original information that I received from a customer service representative was misleading! I had also asked the original service rep. that I had
not received a shipping invoice in the packages sent to me, which
is a standard business practice. He told me to look in the boxes that
contained the products. I could find no invoice, and when I called
the service center again I was told it was not company policy to
include shipping invoices. (That was after I spoke to one rep
who did not know what a shipping invoice was and I had to ask
for a supervisor who did know what a shipping invoice was).

I informed the service center that there is a law in the State of
Florida which states that any company de-frauding the citizens
of Florida, whether within the state or any other state, could not
do further business in the State of Florida. I also stated that I
felt this might be the case in other states. I am considering asking
the State Attorney General for an immediate Cease & Desist Order
in order to investigate this company.

I am also taking all of the complaints I have taken off of sites like
this one to the local TV and cable stations and asking they do no
further business with this company so as to not become
complicit in misleading and possibly fraudulent business
practices and "preying" on their local customers.

I, like many others I see, was robbed of $189.95 by Video Professor. About 8 years ago, you did receive "free" CDs and were only charged the postage. This new approach is frightful! On a fixed income, nearly $200 out of one's account is a nightmare. Even the bank rep that I spoke to at my bank had been ripped off by them. The do have awful customer service. I spoke with the customer service rep and the supervisor and they made me so angry. I don't know what we can do, but this business practice needs to stop NOW!

I originally ordered Video professor to learn QuickBooks using their free CD offer. I kept the CD's and paid the full price but now they have sent me another set of CD's which I did not authorize. I sent them back but they still took money out of my account after I sent them a software request to stop any further shipments of items. I sent them back directly from the post office.

I ordered the PowerPoint presentation, and when it came was very unimpressed. It didn't contain any new techniques or that I couldn't get free from Microsoft Help so I decided to take advantage of the 10 day free look and return it. It's not clear when the 10 day free look starts. Is it the day I ordered it, or the day I received it? If it's the day I ordered it, I had 3 days to review and return it. But to return it, I had to contact them and get a return authorization number.

First I called the 800 customer service phone number, and never got anything but recordings says all representatives were 'busy' and that I could leave my phone number and they would return my call. I did so, but after 48 hours, never got a call back, so I used both their alternate options: I FAX'd them the information, and I emailed them the request. Still another 48 hours have passed, and I haven't head anything from them.

I contacted my credit card company, and fortunately they had a solution to the problem, and so far I have successfully prevented them from charging me the $189.95. If they want their shabby product back, they're going to have to contact me. I will return it. But I won't sit by the phone waiting for their call!