Saw the ad on tv, ordered the FREE DVD, paid the postage with my debit card. (That was their only action with which I'd authorized them use of my debit card). A week later the box came. I didn't open it. A few days later I noticed my checking account had been robbed of $189.95. I called VP, and explained the situation, received a return authorization number, and returned the box unopened. They informed me it would take 2 months to return my money. I spoke to the supervisor. Same story . . 2 billing cycles. I explained as how the money they stole was budgeted to pay my bills, and would now have to pay late fees. They couldn't care less. I checked with the Better Business Bureau. VPI carries a 'BBB Accredited Business gold star rating', because they 'paid the fee'. I notified the Denver Police Department of the robbery. They said 'nothing we can do. 'A civil matter'. So, I reported the theft to the Colorado State Attorney General's office, Fraud division. They are looking into it. Every department you could possibly report this company to has received so many reports on them that they're immune to it.

Fact is, they know they can steal your money and get away with it. Just don't do business with them.

I returned three software programs as instructed with the return numbers written on each of the software packages. This was done on 6/19/08. I was told they had to be returned before 6/30/08. I call 2 weeks after shipping and was told that the product had been received and I had to wait 15 business days for a credit to be issued to my account. During this call I was told the product was received 6/22/08. I was told that this credit should be issued by the 28th of July. I called again on 7/31/08 and was told by Jeff that I should have already recieved the credit, because it had been approved. He told me he was sending a manual request for refund credit then. He said it would be 3 to 5 business days for the credit to come. As of 8/9/08 no refund has come. This is 6 six business days from 8/1/8.

I returned my package unopened to them the day after it came. They sent a letter to me one day after my card was billed. Then when I called I was told that I would not be credited for the return and had to have the package sent back to me.

Now I know that that is a lie on their part because others have credited back to a card before. My other option is to contest the billing on my card from them, get a return tracking number, and send it back again.

I would like to make this complaint about video professor (www.videoprofessor.com), they are a rip off, does not teach you anything that you don't already know, i tried to return mine within the pacific time and they would not answer my e-mails. They said i needed a return number to send it back!!! That is as far as i got with them.