Video Xpress

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Category: Services

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United States

Video Xpress Reviews

Travis March 31, 2009
Poor customer service
WE RECENTLY PURCHASED TICKETS FROM TICKETMASTER FOR THE MONSTER TRUCK SHOW IN HARRISBURG PA, WHEN MY HUSBAND CALLED TO ORDER THE TICKETS HE SPOKE TO A SALES PERSON WHO TOLD HIM $25.00 LOWER SECTION $17.00 MID SECTION AND $10.00 GENERAL ADMISSION - WE PURCHASED THE $25.00 TICKETS WHICH FOR HE, MYSELF AND OUR 5 YEAR OLD, AND 4 YEAR OLD WITH ALL OF THE TICKETMASTER CHARGES CAME TO $136.00. ONLY TO GET THERE AND FIND OUT (AFTER WAITING IN A 1 HOUR TICKETMASTER WILL CALL LINE)THAT ALL OF THE SEATS WERE FIRST COME FIRST SERVE, AND THE PEOPLE WHO PAID $10.00 WERE SITTING WHEREVER THEY WANTED (LOWER SECTION) AND WE ENDED UP WITH NO SEATS AND STANDING SORRY BUT THEN WHY IN THE WORLD DID THEY HAVE 25, 17 AND 10 TICKETS WE WOULD HAVE NEVER PAID 25 PER TICKET IF WE WOULD HAVE KNOWN THIS AND ALSO WE WERE NOT THE ONLY ONES STANDING SO BASICALLY THEY SOLD MORE TICKETS THAN THEY HAD SEATS. MY HUSBAND CALLED THAT MONDAY TO COMPLAIN AND AFTER FINALLY GETTING TO A CSR SHE WAS VERY RUDE AND TOLD HIM THE EVENT IS PAST AND SHE CAN NOT DO ANYTHING FOR HIM, HE ASK TO SPEAK TO A SUPERVISOR AND HE WAS TOLD - NOBODY CAN HELP HIM AND HUNG UP ON. NOT ONLY WERE WE RIPPED OFF, WE WERE VERY BADLY TREATED. I AM A CSR AND THEY HAVE VERY POOR CUSTOMER SERVICE.

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